BUILD A CONNECTED CUSTOMER SUPPORT AND COMMUNICATION SYSTEM.
Need your support tools organized around tickets, calls, agents and customer follow-up? I configure help desk, CRM and contact-center platforms based on your team structure and service workflow.
My setup service can include:
- Zendesk ticketing, triggers, macros and routing
- Freshdesk groups, SLAs and automation rules
- Zoho Desk departments, templates and workflows
- Webex Suite communication and team configuration
- LiveAgent chat, inbox and ticket routing
- RingEX phone and communication workflows
- Bitrix24 CRM, pipelines and task automation
- Nextiva calling and customer communication setup
- Ringover call routing and CRM integrations
- Salesforce Service Cloud case management
- Talkdesk contact-center workflows and routing
- CallHippo business phone configuration
- ActivTrak team activity and reporting setup
- integrations, permissions, testing and troubleshooting
With 5 years of experience, I can configure a new system, improve an existing setup or connect multiple tools into a clearer support process.