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I will be your specialize customer support for technology companies
Virtual Assistant and Customer Service specialist
I'm Oliver, a bilingual Virtual Assistant and Customer Service specialist based in Chihuahua, Mexico. I have 7+ years of experience across customer support, real estate, travel coordination, and admin...
About this Gig
I specialize in customer support for technology companies specifically SaaS platforms and AI-powered tools where clarity, speed, and human judgment make the difference when automation falls short.
Acted as manual backup when AI/automated billing systems failed, processing invoices and resolving client issues in real time so no customer was left without a solution
Served as the bridge between technical teams and clients, translating complex results into clear language and making sure every client fully understood what they were receiving
Contributed to LLM and AI tool research, identifying visibility patterns and content strategies with real scaling potential
Analyzed apps and digital products to identify market trends, evaluate performance data, and find strategic opportunities
If your product is technical and your clients need a human who actually understands what's going on that's exactly what I do.
Message me first happy to discuss your needs.
Social media platform:
•
Service type:
Technical support
Language:
English
•
Spanish
Timezone:
UTC nighttime
Support software:
Other
Knowledge base software:
Other
FAQ
What industries have you worked in?
SaaS billing, AI-powered platforms, real estate, and logistics. I adapt quickly to new products and processes.
Can you work with my existing CRM or tools?
Yes, I have experience with multiple CRM platforms and adapt to new tools quickly.
Do you handle difficult or frustrated customers?
Yes, I have specific experience de-escalating complaints and finding solutions calmly.
Do you speak English?
Yes, native Spanish speaker. I can provide support in both English and Spanish.
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T 
thomaspone
Guatemala
thank you!
Up to $50
Price
4 days
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Reviews
1 reviews for this Gig
| (1) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
T thomaspone
Guatemala
thank you!
Up to $50
Price
4 days
Duration
F Seller's Response
Helpful?
