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Fiverr Pro
English
$
USD
I will be your ecommerce customer support VA
Remote Administrative Support Specialist and Ecommerce assistant
I am a seasoned freelancer with 8 years of experience specializing in administrative support, customer service, and eCommerce. With a background in Civil Engineering, I combine technical precision wit...
About this Gig
Need a reliable customer support agent for your business?
I provide professional customer support for eCommerce stores, Shopify brands, SaaS businesses, and online services. With 4+ years of experience, I can handle customer inquiries, email support, live chat, order tracking, refunds, returns, subscription management, and general customer service tasks.
I focus on delivering fast, professional, and customer-friendly support that helps improve customer satisfaction and retention.
Whether you need support for a single day or ongoing assistance, I'm here to help keep your customers happy and your operations running smoothly.
Feel free to contact me before placing an order to discuss your requirements.
My Portfolio
FAQ
What type of businesses do you support?
I support eCommerce stores, Shopify brands, subscription businesses, SaaS companies, and other online businesses.
What customer support channels do you handle?
I can manage email support, live chat, help desk tickets, and customer inquiries through your preferred platform.
Which tools do you have experience with?
I have experience with Shopify, Gorgias, Zendesk, Freshdesk, Slack, PayPal, Gmail, Outlook and other customer support tools.
Can you handle refunds, returns, and order tracking?
Yes, I can assist customers with order tracking, refunds, returns, exchanges, and subscription-related inquiries.
Do you provide phone support?
No, this gig currently covers email, live chat, and ticket-based customer support only.
Can you learn our SOPs and policies?
Absolutely. I can quickly learn your workflows, policies, and brand voice to provide consistent customer support.
Do you offer long term support?
Yes. If you're looking for ongoing customer support, feel free to contact me for a custom offer.
