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I will configure autotask psa, datto rmm, and IT glue
IT Operations Specialist, M365, Intune, Active Directory, PowerShell, MSP Tools
Remote IT pro, 10+ years across managed services, legal, and enterprise environments. I specialize in the Microsoft stack and Kaseya/Datto ecosystem. If you run M365, Active Directory, Intune, Datto R...
About this Gig
Most MSPs are running Autotask or Datto RMM under-configured missing ticket routing logic, broken SLA settings, no automation rules, and clients set up inconsistently. I will fix that.
I spent two years as an escalation engineer at Kaseya, the parent company of Datto RMM, Autotask PSA, and IT Glue, supporting MSPs across the global Kaseya ecosystem. I know these tools from the inside.
What I can configure for you:
- Autotask PSA: ticket queues, routing rules, SLA policies, workflow rules
- Autotask: client and contract setup, billing configuration
- Autotask: service catalog and request forms
- Datto RMM: site and device onboarding
- Datto RMM: monitoring alerts and thresholds
- Datto RMM: automated response and remediation jobs
- Datto RMM: patch management policies
- Integration between Autotask and Datto RMM
Message me with what you are trying to configure or fix. I will confirm scope and the right package before you order.
Device:
Desktop
•
Laptop
•
Server
Operating system:
Windows
•
Linux
•
OSX
Other Support & IT Services I Offer
FAQ
Do you work with IT Glue as well?
Yes. IT Glue configuration and documentation builds are available — message me for a combined quote.
Can you fix an existing broken configuration?
Yes, that is often what I am doing. Describe what is wrong and I will scope the cleanup.
Do you work with Kaseya VSA as well?
Yes. Kaseya VSA configuration is available under the same pricing — message me to confirm scope.
Do you sign NDAs?
Yes. For projects involving access to client environments I am happy to sign an NDA before starting.
