I will provide customer service QA audits

Want to know how well your customer support team is really performing?

I will professionally audit your customer service conversations and identify strengths, areas for improvement, customer handling issues, and opportunities to improve the overall customer experience.

For each conversation, I will analyze:

Customer situation and reason for contact

Agent behavior and communication

Problem handling and resolution

Empathy and professionalism

Strengths and successful behaviors

Areas for improvement

Recommendations and QA feedback

You will receive:

A detailed Excel report with all audited interactions

Individual feedback for each conversation

QA observations and recommendations

A summary report in PDF with the main findings

General team insights when multiple agents are included

I can review customer service chats in Spanish, English, and Portuguese. English conversations may be reviewed with translation assistance when necessary to ensure accurate understanding of the interaction.

Each package includes a defined number of conversations, starting at 5 interactions.

Please note: This Gig is for customer service quality analysis and auditing. I do not provide live customer support as par