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Fiverr Pro
English
$
USD
I will do shopify and online store customer support
Assistente virtual
Hi! I'm Business Expert and Professional Virtual Assistant with over 7 years of hands-on entrepreneurship experience. Since 2019,I have managed corporate operations, launched my own retail business, ...
About this Gig
Tired of unanswered customer messages hurting your Shopify or online store sales?
I am your solution. With experience in customer service since 2019 and in leading a sales team of 150+ people, I know how to listen, understand what each customer needs and reply with clarity and kindness.
What you get:
Fast, polite replies by email, live chat and WhatsApp
Help with orders, shipping, returns and general questions
Happier customers who come back to buy again
More free time for you to grow your business
I provide customer support for Shopify stores and any other online store.
How it works: you buy hours, not messages. Whether I answer 10 messages or 100, the price stays the same. You receive a summary of the time spent.
Languages: English and Portuguese (WhatsApp calls in Portuguese only, Full Support package).
Availability: 24 hours a day, Sunday to Friday.
Send me your FAQs and store policies, and I will reply in your brand's voice. Message me before ordering!
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Service type:
Non-technical support
Language:
English
•
Portuguese
Timezone:
24/7
Support software:
Freshdesk
•
Other
Knowledge base software:
Freshdesk
My Portfolio
FAQ
How does the hourly pricing work?
You buy hours, not messages. Whether I answer 10 messages or 100 in that time, the price stays the same. I keep a record of the time spent and send you a summary at the end.
Which languages do you support?
English and Portuguese, in writing. WhatsApp calls are available only in the Full Support package, and only in Portuguese.
What do you need from me to get started?
Your frequently asked questions, your store policies (shipping, returns) and access to the channels where customers write to you. With this, I reply in your brand's voice.
When are you available?
24 hours a day, Sunday to Friday. Message me before ordering and we agree on the details.
