I will be your professional customer support and live chat agent

I provide professional customer support services including email support, live chat, and ticket handling helping businesses respond faster, resolve issues efficiently, and keep customers happy.

This gig covers:

• Email and live chat support for your customers
• Fast, accurate ticket resolution and escalation handling
• SLA monitoring to keep response and resolution times on target
• Daily/weekly summary reports on volume, CSAT, and key issues
• Bilingual support in English and French
• Experience with Salesforce and other CRM/helpdesk tools

Whether you need a few hours of coverage a week or full daily support, I'll adapt to your ticket volume, tools, and response-time requirements. My focus is reducing your team's workload while keeping customer satisfaction high.

Message me with your support needs, expected volume, and preferred hours, and I'll recommend the right package for you.