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I will develop ai call center voip apps twilio sms bots ai powerd ivr chat assistant
Gotze A
About this gig
Your staff is overburdened with repeated calls, missed appointments, and patient follow-ups if you operate a clinic, dentist office, telemedicine service, or any other appointment-based business. You can automate all of this while maintaining compliance with AI voice agents.
Ideal for:
Dental offices *Medical procedures* Clinics for aesthetics *Telehealth *Chiropractic *Veterinary clinics
Key Features:
- Custom Call Flows: Appointment scheduling, intake, reminders, rescheduling
- Conversational Logic: Understands symptoms, hours, insurance, basic triage
- Calendar & CRM Integration: Calendly, Google Calendar, SimplePractice, Dentrix
- HIPAA-Conscious by Design: No PHI storage, secure data routing, de-ID options
- ️Multilingual Support: English, Spanish, French, German, Italian, Mandarin, etc
- Call Logs & Analytics: Conversion rate, escalation logs, performance review
️ Why work with me:
- Built voice agents for real-world dental, medical triage, and insurance clients (Medisai, Cuvris)
- Went through the HIPAA & SOC2 compliance process
- Fast execution with testable prototypes and API-ready delivery
Do you need to make outgoing calls? Qualification for a lead? or scheduling a meeting? DM.
Get to know Gotze A
Gotze A
Full Stack Developer
- FromUnited Kingdom
- Member sinceMay 2026
- Avg. response time1 hour
Languages
English, Spanish, French, Hebrew
Gotze Agency specializes in AI-powered apps, automation systems, websites, SaaS platforms, and custom software development. We help businesses grow with smart solutions including AI chatbots, voice agents, mobile apps, web platforms, and business automation tools. Focused on quality, speed, and innovation, we deliver modern digital solutions tailored to startups, entrepreneurs, and companies worldwide.
Other Software Development Services I Offer
FAQ
What results can I expect in the first 30 days?
Most clients see no missed calls anymore, 2–3× better after-hours coverage, and immediate ROI on routine tasks like scheduling and reminders.
How fast can you launch a working pilot?
Simple flows (appointment reminders, basic triage) go live in 7-14 days. Complex workflows (medication refills, multi-step protocols) take 2–4 weeks including safety testing.
Will callers know they're talking to AI?
Only if you want them to. We can design transparent disclosure or natural flows—your choice. Either way, handoff to humans is seamless when needed.
How do you prevent the agent from saying something dangerous or wrong?
We hardcode safety rules (no diagnosis, no medical advice without escalation), run weekly quality audits, and build instant human-takeover triggers. Every call is logged for review.
Is this actually HIPAA compliant?
Actually compliant. We sign BAAs, encrypt everything, limit PHI logging, and can run entirely in your cloud environment. We've passed HIPAA and ISO27001 security reviews in the past and we can do the same for you system.
What if callers get frustrated or the AI doesn't understand?
The agent detects confusion (repeated questions, raised voices) and transfers immediately.
Can this integrate with our existing systems (EHR, scheduler, CRM)?
Yes—Epic, Athena, Salesforce, HubSpot, Calendly, and most platforms. We build secure API connections and include audit trails.
What happens if the AI service goes down?
Automatic failover to voicemail or human queue. Critical intents have cached backup scripts. We also use multi-provider routing to minimize downtime.
Will my team need technical expertise to update scripts?
No. We build simple dashboards where non-technical staff can edit responses, adjust flows, and view call logs. No coding required.
Can you handle multiple languages for diverse patient populations?
Yes—English, Spanish, French, Portuguese, Arabic, and more. We localize everything: prompts, compliance disclosures, and cultural phrasing.
