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Fiverr Pro
English
$
USD
I will manage guest communication reservations and ota operations
About this Gig
Managing guests and reservations takes time, especially when you operate across Airbnb, Booking.com and other OTAs.
I provide reliable remote support for short-term rentals, apartments, villas and small hotels that need help with daily guest and reservation operations.
I can assist with:
- Guest communication
- Reservation changes and cancellations
- Booking questions and special requests
- Check-in and arrival information
- Late arrival coordination
- OTA messages and booking issues
- Complaint handling and service recovery
- Rates and availability checks
- Housekeeping or maintenance follow-up
- Basic billing and reservation administration
I have hands-on experience in hotel operations, reservations and OTA management, including Booking.com Extranet, Expedia, Airbnb, WebHotelier and hotel PMS systems.
My goal is to provide clear, professional communication and make sure guest and reservation issues are followed through properly.
Weekly and monthly support packages are available for ongoing assistance.
Please message me before ordering if you manage multiple properties or need specific daily coverage hours.
Purpose:
Business
FAQ
Which platforms do you support?
I can work with Airbnb, Booking.com, Expedia and other common OTA and hotel systems, depending on the property setup.
Do you provide 24/7 support?
No. Coverage hours are agreed before the order based on your property needs and time zone.
Can you manage multiple properties?
Yes. Please contact me first so I can confirm the number of listings, workload and required coverage.
Can you handle guest complaints and booking problems?
Yes. I can manage guest communication, reservation issues and OTA-related problems and follow them through to resolution.
Do you need access to my accounts?
Only when required for the agreed service. Please use separate authorized user access whenever the platform supports it instead of sharing your main password.
