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Fiverr Pro
English
$
USD
I will be your full time customer support
I will be your detail oriented virtual assistant and customer support
Hi there! I'm Grace, a reliable Virtual Assistant & Customer Support Specialist with 3+ years of experience supporting businesses across B2B, B2C, and SaaS sectors. I help founders and teams stay orga...
About this Gig
Overwhelmed with customer inquiries, support tickets, and client follow-ups?
Let me help you deliver exceptional customer service that builds trust and keeps your customers happy.
With over three years of experience supporting busy professionals, startups, and e-commerce brands, I specialize in streamlining customer communication to ensure your clients always feel heard and valued.
What I Can Help You With:
- Responding to customer inquiries via email, chat, or social media
- Ticket management (Freshdesk, Gorgias, Zendesk, etc.)
- Order tracking and issue resolution
- Managing reviews, feedback, and follow-ups
- CRM updates and customer data management
- Live chat support
- Building and updating internal help docs or SOPs
Tools I'm Experienced With:
Gorgias, Zendesk, Freshdesk, Slack, Trello, Monday.com, Google Workspace, Shopify, Meta Business Suite, Calendly, Canva, QuickBooks, Tutorbird, Brevo, Loom, Zoom, and more.
I'm quick to learn new systems and always strive to match your brand voice and customer expectations. I take pride in clear communication and exceeding expectations.
Contact me and let's create a positive customer experience that sets your brand apart.
Social media platform:
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Service type:
Non-technical support
Language:
Nigerian
Timezone:
24/7
Knowledge base software:
Freshdesk
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Liveagent
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Zoho
My Portfolio
FAQ
Can you provide support during specific time zones or business hours?
Yes! I’m flexible with time zones and can adjust my working hours based on your customer support schedule. Just send me your preferred hours when you place your order or message me first.
Do you handle technical customer issues?
I can assist with basic troubleshooting and FAQs. For complex or deeply technical issues, I’ll document and escalate them as needed. I can also help maintain a knowledge base or SOP for recurring issues.
How do you ensure quality and consistency in customer responses?
I use tone guidelines, saved replies (macros), and past conversations to ensure responses are consistent with your brand. I can also help you develop a standard response template or script if needed.
Do you need training before starting?
A brief onboarding is helpful, especially if you have specific tools, tone, or processes. However, I’m a fast learner and can quickly adapt using SOPs, tutorials, basic instructions, or recordings (e.g., Loom).
Can you help set up or manage my help desk system?
Yes, I can help set up or organize your help desk (e.g., Gorgias, Freshdesk, Zendesk), create canned replies, automate workflows, and organize ticket categories.
