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Fiverr Pro
English
$
USD
I will handle your customer support tickets and emails
About this Gig
Hi there! Managing customer support while trying to grow your business can quickly become overwhelming. If you are falling behind on tickets, I am here to help. I bring over 5 years of hands-on customer experience, including a background handling high-volume product support for Meta via Concentrix.
I understand how to deal with tough complaints, solve user issues quickly, and keep your reply times low without losing that human touch. What I can help you with: Managing your email inbox and helpdesk tickets Responding to live chat inquiries in real-time Handling customer issues on your social media channels.
I am dependable, process-driven, and native English-speaking. Let's take the stress of support off your plate so you can focus back on your business. Please drop me a message before ordering so we can chat about your workflow and tools!
Social media platform:
•
•
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YouTube
Service type:
Technical support
Language:
English
Timezone:
UTC daytime
Support software:
Zendesk
•
Salesforce
•
Liveagent
FAQ
Can you handle difficult customers or negative reviews?
es, absolutely. My background includes managing support for major tech platforms, where dealing with frustrated users was a daily task. I use clear, empathetic communication and active listening to calm tense situations, de-escalate complaints, and turn negative experiences into positive outcomes
Do you only speak English?
Yes, I can only provide support in English however being born in Ireland I was born with the gift of the gab and have been braised for my success stories when speaking with previous customer. You will not be disappointed.
