I will provide shopify customer support via email and phone

Grachelle A.

Philippines

I speak English

Helping Shopify Brands Deliver Outstanding Customer Support

I'm a Shopify Customer Support Virtual Assistant with 3+ years of experience supporting DTC and dropshipping brands. I specialize in email and live chat support, Shopify order management, order tracki...
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About this Gig

Are you looking for a reliable Shopify Customer Support Specialist to deliver excellent service to your customers.You're in the right place!

I have hands-on experience supporting Shopify stores by handling customer inquiries, resolving order issues, and providing timely, professional assistance through email and live chat.

What I can help you with:

  1. Email & Live Chat Support
  2. Order Tracking & Shipping Updates
  3. Refunds, Returns & Exchanges
  4. Subscription Management
  5. Order Cancellations & Modifications
  6. Customer Inquiries
  7. Product Information
  8. Order Processing
  9. Customer Follow-ups
  10. Daily Summary Reports

Platforms & Tools

  • Shopify
  • Gorgias
  • Re:amaze
  • Parcel Panel
  • 17TRACK
  • Richpanel
  • Google Workspace
  • Slack

Why choose me?

  1. Professional and friendly communication
  2. Fast response time
  3. Detail-oriented and organized
  4. Customer satisfaction focused
  5. Reliable and easy to work with
  6. Experience supporting eCommerce brands

I understand how important great customer service is to your business. My goal is to provide a seamless support experience that keeps your customers happy while allowing you to focus on growing your store.

Feel free to contact me before placing an order so we can discuss your requirements and ensure

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provide shopify customer support via email and phone
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provide shopify customer support via email and phone

Language:

English

Timezone:

24/7

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