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Fiverr Pro
English
$
USD
I will provide professional customer support and logistics management for your store
Operations and Support Specialist Ecommerce Tech and Admin Solutions
I'm a strategic professional dedicated to helping you build and scale your business. With over 7 years of experience, I've developed a comprehensive approach.
My core specialty is Shopify, where I bu...
About this Gig
Are you overwhelmed by customer emails, tracking issues, or return requests? I am here to streamline your customer journey and keep your logistics running like clockwork. With extensive experience in e-commerce and CRM management, I ensure your customers feel valued and your operations stay organized.
- Customer Support: Professional handling of emails, WhatsApp, and chat inquiries (Gmail, DelightChat, etc.).
- Logistics Management: Tracking shipments (Correos, CTT, GLS, FedEx), resolving delivery issues, and managing address corrections.
- Order Operations: Processing returns/exchanges, following store policies, and managing guarantees.
- Reporting: Detailed sales, inventory, and incident reports to keep you informed.
- Tools: Proficient in GoHighLevel, Kommo, Zoho, and WHMCS.
I provide proactive communication, ensuring your customers get quick, friendly, and accurate solutions every time. Stop losing hours on repetitive taskslet me handle the support while you scale your store.
Let's optimize your customer experience. Send me a message today!
Social media platform:
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TikTok
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YouTube
Service type:
Technical support
Language:
Spanish
Timezone:
UTC daytime
Support software:
Zoho Desk
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Zendesk
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Salesforce
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Other
Knowledge base software:
Document 360
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Freshdesk
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Zoho
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Other
My Portfolio
FAQ
How do you handle sensitive information?
I strictly follow security protocols. I have experience handling sensitive documents and payments in high-stakes industries like Insurance and Hosting, ensuring total privacy.
Do you follow my store's existing policies?
Yes. I will review your return, shipping, and warranty policies to ensure every customer interaction aligns perfectly with your brand’s standards.
