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English
$
USD
I will manage shopify customer support live chat email and disputes
I will provide expert Shopify customer support via email, chat and live support
Hi, I'm Gul Tiaz, a Customer Support Specialist and Virtual Assistant helping Shopify and ecommerce businesses deliver exceptional customer experience. I provide reliable support across live chat, ema...
About this Gig
Running a Shopify store means constant customer emails, chats, and order issues and it's easy to fall behind.
I handle all of it for you.
I'm a Shopify Customer Support Agent currently managing support for multiple live e-commerce stores, including:
- Email and live chat support (100+ tickets/day experience)
- Order tracking, fulfillment, and shipping updates
- Returns, refunds, and exchange handling
- Chargeback and dispute response with evidence packages
- Multilingual support (English, German, French, Danish, Swedish, Polish, Italian & more)
- Product Q&A and customer follow-ups
- Affiliate and partner coordination
Why work with me?
- Real, current experience managing multiple active Shopify stores (not just training)
- Fast, clear, professional communication
- Comfortable with Gmail, Shopify Admin, Slack-based team workflows
- Organized tracking and reporting nothing falls through the cracks
- Reliable and detail-focused, especially with refunds/chargebacks where accuracy matters
Let's keep your customers happy and your support inbox under control.
Note: Message me before ordering so I can confirm scope and timeline.
Social media platform:
•
•
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Discord
Service type:
Technical support
Language:
Dutch
•
English
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French
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Zendesk
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Liveagent
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Intercom
Knowledge base software:
Freshdesk
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Liveagent
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Zoho
FAQ
Do I need to give you access to my Shopify store?
Yes, I'll need Shopify staff/collaborator access (or your helpdesk login — Gmail, Zendesk, Gorgias, etc.) to handle tickets directly. I don't need full store owner access.
Which languages do you support?
English, German, French, Danish, Swedish, Polish, and Italian and more
Can you handle chargebacks and disputes, not just regular support?
Yes — I prepare rebuttal letters and evidence packages for chargeback disputes in addition to day-to-day email/chat support.
What tools do you work with?
Shopify Admin, Shopify Inbox, Gmail, Slack, and I can adapt to Zendesk, Gorgias, or Freshdesk if that's what your team uses.
How fast do you respond to customer tickets?
Within the hours committed on your package (1/6/8 hrs) — most tickets are answered same-day, urgent ones faster.
Do you offer ongoing/monthly support, not just a one-time order?
Yes, message me before ordering and we can set up a recurring arrangement beyond the fixed package days.
Will you follow my brand's tone and existing templates?
Yes — send me your brand guidelines or past replies and I'll match your tone, or I can help build templates if you don't have any yet.
What information do you need from me to start?
Store access, a brief on common issues/policies (returns, refund rules, shipping times), and any existing macros/templates you use.
