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$
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I will be your shopify customer support and email agent
I will provide expert Shopify customer support via email, chat and live support
Hi, I'm Gul Tiaz, a Customer Support Specialist and Virtual Assistant helping Shopify and ecommerce businesses deliver exceptional customer experience. I provide reliable support across live chat, ema...
About this Gig
Shopify orders piling up and customer emails sitting unanswered for days? I make sure every message gets a fast, friendly reply so your store keeps running smoothly even when you're not online.
I'm Gul, a Shopify-focused customer support specialist with 5 years of experience handling email, live chat, and order management for e-commerce stores across Europe and the US.
What I handle for you:
Email and live chat support, answered quickly and professionally
Shopify order tracking, edits, and cancellations
Product questions and pre-sale inquiries
Inbox cleanup and ticket organization (Zendesk, Freshdesk, Gorgias)
Refunds and return requests handled with care
Daily or weekly summary reports so you always know what's happening
Why store owners keep me long-term:
I reply fast and stay calm with difficult customers
I already know the Shopify dashboard, so there's no learning curve
I'm flexible with time zones and available for ongoing or one-off work
Every message represents your brand I treat it that way
Message me before ordering and tell me a bit about your store. I'll get back to you fast.
Social media platform:
•
•
•
Service type:
Technical support
Language:
Dutch
•
English
•
French
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Liveagent
•
Intercom
Knowledge base software:
Freshdesk
•
Liveagent
•
Zoho
FAQ
Do you have experience with Shopify?
Yes I've supported multiple Shopify stores and I'm comfortable with the dashboard, order system, apps, and common customer questions buyers ask.
Can you work in my time zone?
Yes, I'm flexible and can adjust my hours to match your store's peak customer activity.
What if I also sell on other platforms?
No problem — I'm also comfortable working with WooCommerce, Wix, and Etsy alongside Shopify.
How do you deal with unhappy customers?
I stay calm, listen first, and look for a solution that keeps the customer happy without giving away more than necessary — this protects your margins while still resolving the issue.
What support tools do you use?
I'm experienced with Zendesk, Freshdesk, Gorgias, Zoho Desk, and Intercom — and can also work directly from Gmail or your Shopify inbox if you don't use a separate tool.
Can you support more than one store?
Yes, I can manage support for multiple stores — just message me with the details (number of stores, expected volume) so I can quote the right package.
Can I order ongoing monthly support?
Yes, message me and I'll put together a custom monthly package based on your order volume.
Reviews
2 reviews for this Gig
| (2) | ||
| (0) | ||
| (0) | ||
| (0) | ||
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
E eray366
Netherlands
To be honest, Gul is a true master at what he does. I will definitely continue working with him. He has already saved me a significant amount of money by helping me prevent refunds and chargebacks. What I appreciate most is that he genuinely thinks along with me and is highly involved in my business,...
$50
Price
1 day
Duration
Helpful?Y yannick231
France
I worked with this freelancer for my Shopify store’s customer support, and he did an excellent job! He was professional, responsive, and handled every task perfectly. My customers are much happier now, and the overall support experience has greatly improved. 10/10, A++ service! Highly recommend him to anyone looking for reliable and dedicated support.
$50
Price
1 day
Duration
Helpful?
Reviews
2 reviews for this Gig
| (2) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
E eray366
Netherlands
To be honest, Gul is a true master at what he does. I will definitely continue working with him. He has already saved me a significant amount of money by helping me prevent refunds and chargebacks. What I appreciate most is that he genuinely thinks along with me and is highly involved in my business,...
$50
Price
1 day
Duration
Helpful?Y yannick231
France
I worked with this freelancer for my Shopify store’s customer support, and he did an excellent job! He was professional, responsive, and handled every task perfectly. My customers are much happier now, and the overall support experience has greatly improved. 10/10, A++ service! Highly recommend him to anyone looking for reliable and dedicated support.
$50
Price
1 day
Duration
Helpful?
