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English
$
USD
I will technical support agent for saas, CRM, and online business support
Customer Support Specialist, Virtual Assistant, Inbox and Client Management
Hi, I’m Hanan. I help businesses manage customer communication, onboarding, and daily support tasks so they can stay organized and focus on growth.
I have experience working with Marketing.biz (USA) ...
About this Gig
Do you need a reliable support specialist who understands both customers and technology?
I help software companies, SaaS startups, and online businesses provide smooth, fast, and professional customer experiences through chat, email, and CRM systems.
Whether its answering inquiries, troubleshooting issues, or onboarding new users, I make sure every client interaction is handled with patience, clarity, and confidence.
What I can help you with:
- Chat, email, and ticket-based customer support
- Basic technical troubleshooting for apps, SaaS tools, or integrations
- CRM management and data organization
- Guiding users through setup, billing, or account access
- Reporting and documenting recurring issues for your dev team
- Writing knowledge-base articles or FAQs for users
Tools I work with:
GoHighLevel, Zapier, HubSpot, Freshdesk, Zendesk, Intercom, Gmail, Trello, and Slack
Why choose me:
- Strong technical background + excellent communication skills
- Experience assisting US-based software and marketing platforms
- Calm, professional, and polite tone with customers
- On-time delivery and quick responses
Lets work together to give your users the kind of support experience that builds loyalty and trust.
My Portfolio
FAQ
What is your availability?
I am available 7 days a week and can adapt to your preferred working hours. Just message me so I can confirm availability for your timezone and project needs.
Are you available for long-term or full-time roles?
Yes. I work with many clients on ongoing support and virtual assistant roles. Message me to discuss full-time arrangements or dedicated support hours.
What tasks can you handle as a Customer Support Specialist?
I can assist with customer support, email management, chat support, CRM updates, admin tasks, scheduling, reporting, design tasks, and general business operations support.
What kind of technical support do you provide?
I help users with troubleshooting issues on software, SaaS platforms, account access, setup guidance, integrations, and reporting recurring problems to the dev team.
Do you have experience with design and image editing?
Yes. I have 3+ years of experience with Photoshop and Illustrator, including product image editing, ads, vector creation, and design work for Hozio Inc (New York).
Can you help support my software or online platform users?
Absolutely. I specialize in customer and technical support for SaaS, apps, online platforms, and tech-based services. I can handle onboarding, troubleshooting, and user communication.
How can I get started?
Simply send me a message before placing an order. I’ll listen to your requirements, suggest the best approach, and ensure you select the right package for your needs.
