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$
USD
I will build ai customer support and ticketing integration
Hafizur R.
About this gig
I build AI-powered customer support, query triage, ticketing, and escalation systems to help businesses manage customer inquiries efficiently.
I connect your Website, WhatsApp, Facebook Messenger, Instagram, and Email into one unified AI-powered customer query management system.
My Services:
- Multi-Channel Integration: Connect your website, WhatsApp, Facebook Messenger, Instagram, and email into one AI system.
- AI Customer Support: Automate responses to common customer questions.
- Lead Capture & Follow-Up: Capture, organize, and follow up with potential leads.
- AI-Powered Query Triage: Identify, categorize, and prioritize inquiries by urgency and type.
- Automated Ticketing: Create, manage, and track customer support tickets.
- Human Escalation: Route complex or urgent issues to the appropriate human support team.
- CRM & Workflow Integration: Connect customer data, CRM platforms, and business tools to streamline workflows.
Daily Summaries & Reports: Provide business owners with updates on customer support, leads, and other important activities.
These solutions help reduce missed leads, improve response times, and support better customer service.
Please contact me before ordering to discuss
Get to know Hafizur R.
Hafizur R.
AI Integration and Automation Specialist
- FromBangladesh
- Member sinceOct 2026
Languages
Bengali, English
I am an AI Integrator specializing in AI-powered customer query triage, ticketing, and human escalation systems.
I connect websites, WhatsApp, Facebook Messenger, Instagram, and email into unified customer support workflows.
My services include AI customer support, lead capture and follow-ups, automated ticketing, human handoff, CRM integration, and daily business reports.
I help businesses respond faster, reduce missed leads, organize customer inquiries, and save time through practical AI automation.
My Portfolio
FAQ
What AI integration services do you offer?
I offer multi-channel integration, AI customer support, lead capture and follow-up, query triage, automated ticketing, human escalation, CRM and workflow integration, and daily reports.
What is included in your three packages?
Basic ($90): Custom GPT Builder. Standard ($200): AI support, lead capture, query triage, ticketing, and follow-up. Premium ($450): Multi-channel AI integration, CRM workflows, human escalation, and reporting. Please confirm the scope before ordering.
Can you build a Custom GPT or AI virtual assistant?
Yes. I can build a Custom GPT using your business knowledge, FAQs, and documents. External website or messaging integrations require a separate API-based setup, depending on your package.
Which platforms can you integrate?
I work with websites, WhatsApp, Facebook Messenger, Instagram, and email. Integration depends on your selected package, platform permissions, available APIs, and account access.
Can the AI manage customer inquiries and support tickets?
Yes. Depending on your package, the system can answer common questions, capture leads, categorize and prioritize inquiries, create support tickets, track issues, and support follow-up.
Can complex customer issues be transferred to my team?
Yes. Human escalation can route urgent or complex inquiries to your support team. We will agree on the escalation rules, handoff channel, and required customer information before setup.
Can you integrate my CRM and provide daily reports?
Yes. I can connect compatible CRM tools and automate workflows. Daily reports can summarize customer inquiries, support activity, leads, and other agreed-upon business information. CRM compatibility must be confirmed first.
What information do you need before starting?
Please provide your business details, FAQs, knowledge documents, website or platform information, desired workflows, and CRM details if applicable. Required permissions or API access will be discussed securely.
Are API, hosting, and software subscription fees included?
No. OpenAI API usage, WhatsApp messaging charges, CRM subscriptions, hosting, and other third-party fees are separate unless specifically agreed. I will discuss required paid services before starting.
What are your delivery times, revisions, and support terms?
Basic: 3 days and 1 revision. Standard: 6 days and 2 revisions. Premium: 14 days and 2 revisions. Delivery requires timely access and information. Ongoing maintenance and future upgrades are separate unless agreed.
