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Fiverr Pro
English
$
USD
I will write custom customer service sops scripts and escalation flows
Senior CX Consultant, Operations Excellence, Quality Manager, Mystery Shopping
Senior Operations Excellence & CX Manager with 10+ years of experience helping global brands elevate service quality 🚀 I combine multi-site QA management with specialized Mystery Shopping & auditing ...
About this Gig
Streamline your support operations with professional SOPs and high-converting scripts!
Inconsistent customer service damages brand reputation, increases handle times, and extends onboarding for new hires. I will craft custom Standard Operating Procedures (SOPs), empathetic call/chat scripts, and step-by-step decision trees tailored directly to your business model.
WHAT I OFFER:
Standard Operating Procedures (SOPs): Clear guidelines for refunds, complaints, technical support, and order tracking.
Call & Live Chat Scripts: Structured response templates that maintain brand tone, handle objections, and de-escalate dissatisfied customers.
Escalation Frameworks: Decision trees showing agents exactly when, how, and to whom to transfer complex tickets.
WHY WORK WITH ME?
Over 10 years of Operational Excellence and CX Management experience structuring global customer care operations.
Field-tested methodologies designed to lower Average Handle Time (AHT) and boost CSAT/NPS scores.
Order today to structure your team for success!
FAQ
What information do I need to provide to get started?
I will need a brief overview of your business, your main customer support channels (email, phone, chat), details on common customer issues/inquiries, and any current guidelines or tools you use.
In what format will I receive the final deliverables?
You will receive fully editable files in Microsoft Word (.docx), Google Docs, or PDF format depending on your preference. Flowcharts and escalation trees are delivered as clean PDF/PNG diagrams.
Can you customize the scripts to match my brand's tone of voice?
Yes! Whether your brand tone is formal, friendly, technical, or highly empathetic, I tailor every script and response template to align seamlessly with your customer experience standards.
Do you write SOPs for specific ticketing software like Zendesk or Freshdesk?
Yes. I can structure the SOPs around your specific support software workflow (Zendesk, Freshdesk, Gorgias, Salesforce, Intercom, etc.) so your agents can follow them seamlessly.
