Browse categories
English
$
USD
Connect to your AI
I will create a service center and repair shop management system
Haiderusman
About this gig
Are you looking for a production-ready Customer Service Management (CSM) & Repair Workshop ERP SaaS to manage your service center, warranty repair facility, or maintenance business?
Look no further! I will deliver and customize CSM Pro, an enterprise-grade web application built on Python 3.15, Django 5.2, Django REST Framework, Celery, and PostgreSQL.
Whether you service electronics, home appliances, HVAC, automotive vehicles, computers/IT hardware, solar energy, or heavy machinery, this system automates your entire workflow from counter intake to final pickup and billing.
KEY FEATURES INCLUDED:
- Complete Job Ticketing & Repair Lifecycle (7-stage pipeline, warranty check, barcode serialization)
- ️ Real-Time SLA Engine & Auto-Assignment (load-balancing dispatch & deadline alerts)
- Spare Parts Inventory & MRQS Workflow (stock ledger, minimum threshold alerts, part requisition)
- Quotations, Billing & Automated PDF Invoicing (1-click quote conversion, taxes, receipts)
- Self-Service Customer Portal & Public Live Tracking (zero-login mobile tracking link)
- Technician Mobile Workbench & Scorecards (turnaround KPIs & diagnostic notes)
- Multi-Tenant Architecture (company workspaces, custom logos,
Get to know Haiderusman
Haiderusman
Microsoft Access and SQL Server Database Developer
- FromPakistan
- Member sinceJan 2017
- Last delivery1 year
Languages
Urdu, English
I am Microsoft Access Developer with 10 Years Experience. I can work with all Objects of MS Access (Like Structure Designing, Queries, Forms, Reports, VBA).
My Portfolio
FAQ
What is CSM Pro and which industries does it support?
CSM Pro is an enterprise Customer Service Management and Service Center ERP built with Python 3 and Django 5. It is designed for repair workshops and warranty centers across electronics, home appliances, HVAC, automotive/mechanic garages, computers & IT hardware, solar systems, mobile devices, and i
What hosting or server is required to run the platform?
It runs on any standard Linux VPS (Ubuntu 22.04 / 24.04 LTS) starting at just $5–$10/month on DigitalOcean, AWS EC2, Linode, Hetzner, or Render. It can also run locally on a workshop computer (Windows, macOS, Linux) using SQLite for internal network use. In the Premium tier, I configure production d
Can end customers track repair progress without creating an account?
Yes! Every repair ticket generates a unique, secure public tracking URL (/track/<job_number>/). Customers can click this link directly from automated SMS or email messages on their smartphones to check real-time status, technician notes, and pickup readiness without any login.
How does the MRQS (Material Requisition Quotation System) work?
When a technician diagnoses equipment and determines replacement parts are required, they submit an MRQS voucher right from the job ticket. Warehouse managers review and approve the request, which automatically decrements the stock ledger, updates remaining inventory, and attaches the part cost to t
Can this system be used for multiple repair branches or companies?
Yes! CSM Pro is architected with native multi-tenancy. You can create independent company workspaces with separate data isolation, distinct 14-digit company IDs, custom logos, invoice headers, and localized currency symbols ($, €, £, Rs) and timezones.
Can I import my existing customer and spare parts lists from Excel?
Yes! The system includes an interactive batch CSV/Excel import tool with visual column mapping. It validates fields in real time and processes thousands of records in the background using Celery workers without freezing the browser or timing out.
Can you customize the repair statuses, fault categories, and brands?
Absolutely. CSM Pro has a built-in Master Data management module where you can add unlimited device types, product brands, and specific fault categories. I also customize database models and workflows as part of the Standard and Premium packages.
Do I receive the full, unencrypted source code?
Yes, you receive 100% of the clean, PEP8-compliant Python and Django source code with no domain locks, no encrypted files, and no recurring licensing fees. You retain full commercial ownership to host, modify, and scale it.
Can you integrate WhatsApp or SMS notifications?
Yes. I can integrate Twilio, Fast2SMS, Vonage, or WhatsApp Business API webhooks to automatically trigger SMS/WhatsApp alerts when a job status changes (e.g., "Diagnosed", "Waiting for Parts", "Ready for Pickup").
Does it support PDF invoices and payment receipts?
Yes. It uses a server-side xhtml2pdf engine to generate print-ready, professional PDF invoices, job sheets, payment receipts, and MRQS vouchers branded with your company logo and tax information.
