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Fiverr Pro
English
$
USD
I will be your shopify customer support agent
Senior Shopify VA and Customer Support Expert
Hi, I'm Hammad, a Senior Customer Support & Operations Specialist. I help e-commerce brands deliver premium experiences through professional Email, Live Chat, and Social Media support.
I am expert in...
About this Gig
Are unresolved customer emails and tracking inquiries taking up all your time?
I am here to handle your daily e-commerce customer support so you can focus on scaling your Shopify store. I provide prompt, accurate, and polite customer service to maintain high satisfaction rates and improve your brand reputation.
What I will do for your store:
- Email Customer Service (Gmail, Outlook, Gorgias, Freshdesk, Zendesk, Zoho Desk)
- Live Chat Support (Tidio, Shopify Inbox, Crisp)
- Order Status & Tracking Inquiries Update
- Returns, Exchanges, Refunds & Dispute Management
- Handling Social Media DMs (Facebook, Instagram)
- Customer Dispute & Complaint Resolution with Standard SOPs
Why me?
- Excellent Communication & Problem-Solving Skills
- Quick Response Time & Fast Resolution
- Familiar with Shopify, Oberlo, DSers, & Tracking Apps
- Strict Confidentiality & Professionalism
Lets get your orders moving. Message me or place your order to get started!
Service type:
Non-technical support
Language:
English
•
Hindi
•
Urdu
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Intercom
•
Other
Knowledge base software:
Document 360
•
Confluence
•
Freshdesk
•
Zoho
FAQ
Do you provide custom offers if my requirements are different?
Yes, absolutely. Every Shopify store has unique needs. Please message me with your specific requirements, and I will create a tailored offer that fits your store's volume and budget.
How will you handle my store’s sensitive data and login details?
I take security very seriously. You can add me as a staff member on Shopify with limited permissions. For other tools, we can use secure sharing methods to ensure your data remains protected.
Which customer support tools are you familiar with?
I work comfortably with Zendesk, Freshdesk, Gorgias, Zoho Desk, Reamaze, Gmail, Outlook, and Shopify Inbox.
Can you handle store returns and tracking inquiries?
Yes, I handle order tracking updates, carrier delays, and process returns or refunds according to your store's policy.
Will I get updates on the tasks performed daily?
Yes. I believe in transparent communication. You will receive a brief summary report at the end of each day or shift, detailing tickets resolved, orders fulfilled, and any important issues addressed.
