I will provide customer support via live chat, email and phone
Gig Summary
Customer Support Specialist, Virtual Assistant, Cold Caller, Appointment Setter
About this Gig
Tired of losing customers to slow or unhelpful support? I've got you covered.
I'm Hammad, a customer support specialist with 4+ years of remote experience helping businesses in the US, UK, Canada & Australia deliver fast, professional support across live chat, email, and phone.
With 27 five-star reviews and 75+ completed orders, clients trust me to represent their brand and keep customers coming back.
What I handle:
Live chat support (website, Shopify, WooCommerce)
Email support & inbox management
Phone support & call handling
Order tracking, refunds & returns
Complaint resolution & escalation handling
Tools: Zendesk · Freshdesk · HubSpot · Salesforce · Zoho · Intercom · Gorgias · Shopify · WooCommerce
Why clients choose me:
Fast response; I treat your customers like my own
Available 7 days a week
Fluent in English, Urdu & Punjabi
Works within your existing tools; no extra software costs
New here? Start with Basic for a low-risk trial (chat + email)
Need phone too? Standard & Premium add full phone support. Questions before ordering? Message me anytime.
My Portfolio
FAQ
How quickly can you respond to customer inquiries?
I prioritize prompt responses and strive to address inquiries within minutes during operating hours. For email support, I ensure responses within 24 hours.
How do you ensure customer satisfaction?
Customer satisfaction is my top priority. I engage with customers courteously, actively listen to their concerns, and provide effective solutions tailored to their needs. I also follow up to ensure their issues are fully resolved.
What does your virtual assistance service include?
My virtual assistance services cover a wide range of tasks such as email management, scheduling appointments, data entry, social media management, and any other administrative tasks you may need help with.
Can you work in different time zones?
Yes, I am flexible with my working hours and can adjust to different time zones to meet your business needs, ensuring that your customers receive support whenever they need it.
Do you offer customized packages based on specific needs?
Absolutely! I understand that every business is unique, so I offer customized packages tailored to your specific customer support and virtual assistance requirements.
How do I get started with your services?
Simply contact me with your requirements, and we can discuss the details. Once we agree on the scope of work, I'll begin assisting you right away to help your business thrive.
What's the difference between Basic, Standard, and Premium?
Basic is a one-time 5-hour trial covering live chat and email support — great for testing the fit before committing. Standard (20 hrs/week) and Premium (40 hrs/week) add full phone support and social media replies, for businesses that need dedicated, continuous coverage
Can I order directly, or do I need to message you first?
You can order any package directly — no need to message first. If you have specific requirements or aren't sure which package fits, feel free to message me beforehand and I'll help you choose.
27 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
R 
roostaman

Australia
Ongoing collaborationVery good.
$50
Price
13 days
Duration
Helpful?R 
roostaman

Australia
Ongoing collaborationVery good.
$50
Price
2 days
Duration
Helpful?A 
aschuller_83

United States
Ongoing collaborationGreat work!
$100-$200
Price
8 days
Duration
H 
Seller's Response
Helpful?A 
aschuller_83

United States
Ongoing collaborationGreat work as always
$100-$200
Price
6 days
Duration
H 
Seller's Response
Helpful?A 
aschuller_83

United States
Ongoing collaborationGreat work as always!
$100-$200
Price
8 days
Duration
H 
Seller's Response
Helpful?
27 reviews for this Gig
| (27) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
R 
roostaman

Australia
Ongoing collaborationVery good.
$50
Price
13 days
Duration
Helpful?R 
roostaman

Australia
Ongoing collaborationVery good.
$50
Price
2 days
Duration
Helpful?A 
aschuller_83

United States
Ongoing collaborationGreat work!
$100-$200
Price
8 days
Duration
H 
Seller's Response
Helpful?A 
aschuller_83

United States
Ongoing collaborationGreat work as always
$100-$200
Price
6 days
Duration
H 
Seller's Response
Helpful?A 
aschuller_83

United States
Ongoing collaborationGreat work as always!
$100-$200
Price
8 days
Duration
H 
Seller's Response
Helpful?

