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Fiverr Pro
English
$
USD
I will be your virtual receptionist for call answering and appointment booking
Professional call answering customer support specialist booking Jobs
Hi, I'm Maddy — Customer Support & Virtual Answering Specialist for businesses in the USA, UK & Canada.
I help electricians, roofers, plumbers & contractors never miss a call, with inbound support, l...
About this Gig
Never miss another call. As your dedicated virtual receptionist, I provide professional call answering service for electricians, plumbers, roofers, and contractors where a missed call often means a missed job.
I handle inbound calls, take detailed messages, and represent your brand with a custom greeting on every call. Beyond answering, I manage appointment booking directly into your calendar and act as your dispatcher, routing jobs to the right technician on your team fast.
Live call answering with a greeting
Appointment booking & calendar scheduling
Job dispatching to your team
Message-taking & callback notes
CRM ticket creation & follow-up
Daily/weekly call summaries
Think of me as an extension of your front desk, reliable, professional, and available when you can't pick up. I understand how urgent home-service calls are, and I make sure every caller feels heard while every job gets where it needs to go.
Let's set up a system that keeps your phones covered and your customers happy. Message me to get started today!
FAQ
What hours are you available?
I cover USA, UK, and Canada business hours. Let me know your required coverage window and I'll confirm availability before we start.
Do I need to provide a script?
Not necessarily. I can work from your existing greeting and process, or help you build a simple call script for your business.
How do you dispatch jobs to my team?
Whatever works best for you - phone, text, WhatsApp, email, or directly into your CRM or scheduling tool.
Can you handle emergency or after-hours calls?
Yes, with advance notice. This can be arranged as part of the Premium package or as a custom offer.
What information do you need before we start?
Your business name, industry, preferred greeting, call forwarding method, and your current dispatch or scheduling process.
Do you work with specific CRM or scheduling tools?
Yes, I can adapt to most common tools. Let me know what you use and I'll confirm compatibility before starting.
What happens if I need more hours than my package includes?
No problem - just message me and we can arrange additional hours or upgrade your package.
