Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide live chat and email support for your shopify or woocommerce store
Professional call answering customer support specialist booking Jobs
Hi, I'm Maddy — Customer Support & Virtual Answering Specialist for businesses in the USA, UK & Canada.
I help electricians, roofers, plumbers & contractors never miss a call, with inbound support, l...
About this Gig
Great products deserve great customer service. I provide live chat and email support for Shopify, WooCommerce, and Amazon sellers who want fast, friendly responses that keep customers coming back.
I handle day-to-day ecommerce support so you can focus on growing your store - live chat on your storefront, email and ticket support, and order management including tracking, refunds, and complaints.
- Live chat support (real-time)
- Email and ticket support
- Order tracking and status updates
- Refund and return processing
- Complaint resolution
- Helpdesk ticketing (Zendesk, Gorgias, Freshdesk)
I respond quickly, stay on-brand with your tone, and treat every customer interaction as a chance to build loyalty, not just close a ticket. Whether you're a solo seller or running a growing store, I make sure no message goes unanswered.
Message me and let's set up support that protects your ratings and keeps your customers happy.
FAQ
Which platforms do you support?
Shopify, WooCommerce, and Amazon Seller accounts. Let me know your platform and I'll confirm compatibility before we start.
Do you need access to my store, or do I provide information?
I'll need limited staff/agent-level access to your helpdesk and store admin. I never need full owner-level access.
Can you match my brand's tone?
Yes. Send me examples of past responses or brand guidelines and I'll mirror that tone in every reply.
What helpdesk tools do you use?
Zendesk, Gorgias, Freshdesk, or your store's native chat/email system. Let me know what you use and I'll adapt.
How fast do you respond to live chat?
Typically under 15 minutes during covered hours. Response time can be tightened further on the Premium package.
What if I get a sudden spike in orders or complaints?
Message me and we can temporarily add hours or upgrade your package to cover the extra volume.
Do you handle refunds directly, or just flag them for me?
I can process refunds directly within your policy guidelines, or flag them for your approval first - whichever you prefer.
