I will a remote customer support

China

I speak English, Chinese

New Energy Development Engineer

I am a results-oriented professional with 2 years of engineering project management experience. I am skilled in project planning, on-site coordination, and execution supervision. I am committed to lev...
About this Gig

Tired of missing customer messages and losing sales? I provide fast, friendly, and professional remote customer support for your business 24/7. 


What I can do for you:


- Live chat support(Zendesk, Freshdesk, Tidio, etc.)

- Email support & ticket management

- Social media support(Facebook, Instagram, WhatsApp)

- Order tracking, refund & return handling

- FAQ setup & knowledge base update

- Daily/weekly support report


Why choose me:


- ⭐ Fluent English(written & spoken)

- ⭐ 3+ years e-commerce customer service experience

- ⭐ Fast response(under 5 mins during working hours)

- ⭐ Polite, patient, and brand-aligned tone

- ⭐ Flexible schedule to cover your peak time


Perfect for:Shopify, WooCommerce, Amazon, Etsy, and any online business.


Message me before ordering to discuss your needs!


FAQ


- Q: What languages do you support?

A: English (fluent), Chinese (native).

- Q: Can you work night shifts?

A: Yes, flexible 24/7 availability.

- Q: Do you use my brand voice?

A: Absolutely, I follow your provided script & tone guide.

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

TikTok

Service type:

Non-technical support

Language:

Chinese (simplified)

Chinese (traditional)

English

Timezone:

UTC nighttime

Support software:

Zoho Desk

Freshdesk

Zendesk

Salesforce

Liveagent

Knowledge base software:

Document 360

Confluence

Freshdesk