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I will design, develop, and integrate amazon connect contact centre solutions
Hamza
About this gig
Looking for a real Amazon Connect expert not just a consultant?
I am a Full Stack Developer and AWS Cloud Engineer with 5+ years of hands-on Amazon Connect experience, having built and deployed enterprise contact centre solutions used by major clients including Virgin Media. I don't just configure I architect, build, and ship production-grade systems.
Whether you need a full Amazon Connect setup from scratch, a Salesforce/CRM integration, a custom IVR, AI-powered chatbots, or a serverless backend to power your contact centre I've done it all.
Get to know Hamza
Hamza
Customer Obsessed Problem Solver
- FromUnited Kingdom
- Member sinceMar 2018
- Avg. response time1 hour
- Last delivery2 years
Languages
English
I am Computer Science graduate from a well-reputed university in Pakistan. I have working experience in Software development documentation, Requirement Eng, Software testing, Typescript, dot-net core, Angular and SQL including complex queries and stored procedures. Also have learnt about Amazon connect (cloud based call center).
FAQ
Do you have real production experience with Amazon Connect?
Yes — 5+ years building enterprise Amazon Connect solutions. My work has been deployed for clients including Virgin Media (via Accenture). This isn't theoretical knowledge.
We already have an Amazon Connect instance. Can you enhance?
Yes — I can work on your existing instance, add new contact flows, build Lambda backends, add AI/chatbot capabilities, or integrate new channels without disrupting what's already live.
Can you integrate Amazon Connect with our existing CRM (Salesforce, ServiceNow, etc.)?
Absolutely. CRM integrations — including Salesforce Service Cloud Voice and Microsoft Teams — are a core part of my work.
Can you work within our AWS account?
Yes, I can work directly in your account or deliver deployable CDK/CloudFormation stacks you can deploy yourself.
Do you handle GDPR and compliance requirements?
Yes, I have experience implementing GDPR-compliant call recording, data retention policies, encryption, and IAM security across contact centre deployments.
