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Fiverr Pro
English
$
USD
I will be your shopify customer support agent for order management and chargebacks
Customer Support Specialist for Shopify Dropshipping Store
I help Shopify and ecommerce store owners stop poor reviews, chargeback and disputes through fast and professional customer support.
With 5+ years of experience I specialize in order tracking, refund...
About this Gig
Are you a Shopify store owner losing customers because of slow or ineffective support? I'll fix that fast.
With 5+ years of experience handling 300+ tickets daily for Shopify, dropshipping, and DTC brands, I deliver support that protects your brand reputation and turns frustrated buyers into loyal customers.
What I handle:
Email & live chat support
Order tracking & follow-ups
Refunds, returns & exchanges
Dispute & chargeback handling (90%+ win rate)
Product listing & inventory updates
Ticketing system setup & management
Tools & CRM:
Gorgias, Zendesk, Freshdesk, Zoho, Gmail, Outlook, Crisp, Richpanel, Private mail & 15+ more
Why choose me:
⭐ 5+ years Shopify-specialized experience
⭐ 300+ tickets handled daily with speed & accuracy
⭐ 90%+ chargeback win rate
⭐ Under 3-hour response time
⭐ Experienced with dropshipping & DTC brands
⭐ 5.0 rated on Upwork with Top Rated badge
Whether you run a lean dropshipping store or a scaling DTC brand, I'll make sure every customer is heard, helped, and happy.
Message me before ordering so we can align on your requirements and get started!
Industry:
Business
•
Retail & wholesale
•
Technology & internet
Platform:
Amazon
•
Shopify
•
WooCommerce
Language:
English
My Portfolio
FAQ
What Shopify tools and helpdesks do you work with?
I work with Gorgias, Zendesk, Freshdesk, Zoho, Crisp, Richpanel, Gmail, Outlook, and 15+ other tools. If you use a different platform, message me — I'll adapt quickly.
Can you handle chargebacks and disputes?
Yes. Chargeback and dispute handling is one of my strongest areas with a 90%+ win rate. I handle evidence collection, response drafting, and submission across all major payment processors.
How many tickets can you handle per day?
I handle 300+ tickets daily across email and live chat with under 2 min response time, so your customers are never left waiting.
Do you work with dropshipping stores specifically?
Yes, dropshipping is my primary niche. I understand supplier delays, missing orders, refund policies, and how to handle the high ticket volume that comes with it.
What happens after my package ends?
Simply order again or message me to discuss a ongoing monthly arrangement. Most of my clients move to long term retainers after the first order.
