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English
$
USD
I will provide shopify customer service and ecommerce customer support
Customer Support Specialist for Shopify Dropshipping Store
I help Shopify and ecommerce store owners stop poor reviews, chargeback and disputes through fast and professional customer support.
With 5+ years of experience I specialize in order tracking, refund...
About this Gig
Are you a shopify store owner tired of customer support agents who send robotic, copy-paste replies that frustrate your customers even more? I'm here to handle it all - professionally and promptly.
With 5+ years of experience as a Shopify Customer Support Specialist, I help ecommerce and DTC brands deliver outstanding customer experiences that drive loyalty and repeat sales.
What I offer:
- Customer communication via email & live chat
- Order tracking & follow-ups
- Refund & return management
- Dispute & chargeback handling
- Product listing & inventory updates
- Creating SOP's
- Ticketing system management
CRM Tools I use:
Gorgias, Zendesk, Freshdesk, Zoho, Gmail, Outlook & 10+ more.
Why choose me?
- Shopify focused (not a generalist - I know your store workflows)
- 5 min response time & clear communication
- Detail-oriented & reliable
- Dedicated to protecting your brand reputation.
Whether you run a small shopify store or a growing six figure ecommerce brand, I'll make sure your customers are heard, helped, and happy.
- "Please message me before placing an order so we can discuss your store requirements and I can share the necessary details to get started."
Industry:
Business
•
Fashion
•
Retail & wholesale
Platform:
Shopify
Language:
English
My Portfolio
FAQ
What are your working hours?
I am available 24/7 and aim to respond to all messages within 24 hours. For urgent matters I prioritize quick turnaround to make sure your customers are never left waiting.
Which ecommerce platform do you specialize in?
I specialize in Shopify but I can also handle Amazon, eBay and WooCommerce stores. I have 5+ years of hands-on experience managing orders, refunds, disputes, product listings and inventory across these platforms.
Which CRM tools do you work with?
I work with 15+ CRM tools including Gorgias, Zendesk, Freshdesk, Zoho, Gmail and Outlook so I can adapt to whatever system your store already uses.
How do you handle unhappy or angry customers?
I respond with patience, professionalism and empathy. My goal is always to turn a frustrated customer into a loyal one while protecting your brand reputation.
Will you send copy-paste robotic replies to my customers?
Never. Every response is personalized based on the customer's specific issue to ensure they feel heard and valued.
Are you available for long term work?
Absolutely! I prefer long term partnerships as it helps me understand your store better and serve your customers more effectively.
What information do I need to share to get started?
Just your store access, preferred CRM tool and any guidelines or tone of voice you follow for customer communication.
Do you offer services outside of your gig packages?
Yes! If you have a custom requirement that is not listed in my gig I am happy to discuss it. Just send me a message and we can create a custom offer tailored to your specific needs.
What languages do you provide customer support in?
I provide customer support in different languages — English, German, Dutch, French and Swedish. This makes me a great fit for stores serving international and multilingual customers.
Can you learn new tools specific to my business needs?
Absolutely! I am always eager to learn new tools and platforms. With 5+ years of experience adapting to 15+ CRM tools across different businesses I pick up new systems quickly and efficiently. If your store uses a specific tool I am not yet familiar with I will get up to speed fast so your operation
