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Fiverr Pro
English
$
USD
I will ecommerce customer support service
creative strategist
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.
About this Gig
Professional Customer Support for Your E-commerce Business
Are you spending too much time answering customer emails, handling complaints, and managing customer inquiries? Let me help you deliver a professional customer experience while you focus on growing your business.
I am an experienced Customer Support Representative with hands-on experience in email support, live chat, CRM tools such as Salesforce, and managing customer reviews.
What I Can Help You With:
- Email support and customer inquiries
- Order-related questions and follow-ups
- Complaint handling and issue resolution
- Google reviews and customer feedback management
- Social media customer interactions
- CRM updates and customer support organization
- Professional, friendly, and personalized responses
Why Work With Me?
- Real professional customer service experience
- Strong written communication skills
- Experience with Salesforce and Sprout Social
- Customer-focused and detail-oriented approach
- Clear communication and reliable service
- Professional handling of difficult customers
My goal is simple: to help your business deliver excellent customer support and build stronger customer relationships.
Please message me before!
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Service type:
Technical support
Language:
Arabic
•
English
•
French
Timezone:
24/7
Support software:
Zendesk
•
Salesforce
•
Other
FAQ
What platforms and tools do you work with?
I work with Shopify, Gorgias, Zendesk, Salesforce, Sprout Social, and Slack. If you use a different tool, message me first and I'll let you know if I can accommodate it.
What languages can you support customers in?
I'm fluent in English, French, and Arabic. I can handle your customers in any of these three languages within the same package at no extra cost.
How quickly will you respond to tickets?
For the Standard and Premium packages I aim for a response time under 2 hours during working hours. I'll agree on a schedule with you before starting so there are no surprises.
Can you handle refunds and order modifications directly on Shopify?
Yes. With the right access I can process refunds, issue store credit, modify orders, and update customer information directly inside Shopify. I'll only request the permissions needed to do the job.
What if I need support beyond the package period?
No problem! Just message me and we can arrange an extension or a recurring monthly arrangement. Many clients prefer a flat monthly rate after the first order.
Do you sign NDAs or confidentiality agreements?
Yes, absolutely. I understand that customer data is sensitive and I take confidentiality seriously. I'm happy to sign an NDA before starting if required.
I have a specific situation — can I contact you before ordering?
Please do. I always recommend messaging me first so I can make sure I'm the right fit for your needs and create a custom offer if necessary.
