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Fiverr Pro
English
$
USD
I will provide professional customer support
creative strategist
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.
About this Gig
Are you a Shopify store owner drowning in support tickets, refund requests, and customer complaints? I've got you covered.
I'm a customer support specialist with 2 years of hands-on experience managing support for e-commerce brands. I've handled thousands of ticket refunds, order issues, billing disputes, and technical problems directly through Gorgias, Zendesk, and Shopify.
What I'll do for you:
Respond to customer emails, live chats, and support tickets professionally
Process refunds, exchanges, and order modifications on Shopify
Handle difficult or angry customers with patience and professionalism
Maintain your brand voice in every response
Respond to Google and App Store reviews
Support customers in English, French, or Arabic
Tools I work with: Shopify, Gorgias, Zendesk, Salesforce, Sprout Social, Slack
Why work with me? Because I treat your customers like they matter, because they do. A good support experience turns an angry customer into a loyal one. That's what I deliver.
Message me before ordering if you have specific needs. I'm happy to create a custom package.
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Service type:
Technical support
Language:
Arabic
•
English
•
French
Timezone:
24/7
Support software:
Zendesk
•
Salesforce
•
Other
FAQ
What platforms and tools do you work with?
I work with Shopify, Gorgias, Zendesk, Salesforce, Sprout Social, and Slack. If you use a different tool, message me first and I'll let you know if I can accommodate it.
What languages can you support customers in?
I'm fluent in English, French, and Arabic. I can handle your customers in any of these three languages within the same package at no extra cost.
How quickly will you respond to tickets?
For the Standard and Premium packages I aim for a response time under 2 hours during working hours. I'll agree on a schedule with you before starting so there are no surprises.
Can you handle refunds and order modifications directly on Shopify?
Yes. With the right access I can process refunds, issue store credit, modify orders, and update customer information directly inside Shopify. I'll only request the permissions needed to do the job.
What if I need support beyond the package period?
No problem! Just message me and we can arrange an extension or a recurring monthly arrangement. Many clients prefer a flat monthly rate after the first order.
Do you sign NDAs or confidentiality agreements?
Yes, absolutely. I understand that customer data is sensitive and I take confidentiality seriously. I'm happy to sign an NDA before starting if required.
I have a specific situation — can I contact you before ordering?
Please do. I always recommend messaging me first so I can make sure I'm the right fit for your needs and create a custom offer if necessary.
