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I will be your customer support specialist
About this Gig
Are your customers waiting too long for a response, struggling to get clear answers, or leaving frustrated after a support interaction?
Im a Customer Support Specialist who can help you manage your day-to-day customer communication professionally and efficiently.
I can assist with:
Customer inquiries and complaints Refunds, returns, and order-related concerns
Follow-ups and unresolved issues
Troubleshooting and basic problem-solving
Live chat, email, social media, and phone support
Handling difficult conversations calmly and professionally
Keeping customer communication clear, helpful, and organized
I focus on understanding each customers concern, providing practical solutions, and making sure every interaction is handled with patience and professionalism.
Whether you need short-term support or ongoing assistance, Im ready to help you provide a smooth, professional customer experience.
Social media platform:
•
•
TikTok
Service type:
Non-technical support
Language:
English
•
French
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Nigerian
Timezone:
UTC daytime
Support software:
Zoho Desk
•
Freshdesk
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Zendesk
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Intercom
Knowledge base software:
Freshdesk
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Zoho
FAQ
Q1: What tools do you use for customer support?
A1: I'm experienced with Zendesk and Freshdesk, and comfortable learning any support software your business uses.
Q2: What are your working hours?
A2: I'm available Monday–Friday during West Africa Time (UTC+1), with response times typically within a few hours during those hours.
Q3: Do you have experience with e-commerce specifically?
A3: Yes!. I've personally run and managed customer support for my own Shopify store, so I understand the order, shipping, and refund concerns your customers care about.
Q4: Do you offer support in languages other than English?
A4: Yes!, Alongside English, I have conversational French and basic German, which can help with light multilingual support or reaching a broader customer base.
Q5: How do we communicate, and do you accept payment outside Fiverr?
A5: All communication and payment happens through Fiverr's platform only. I don't share personal contact details or accept payment outside Fiverr, as this protects both of us under Fiverr's buyer/seller protections.
Q6: What happens if I'm not fully satisfied with the support delivered?
A6: I always encourage direct communication first, so we can resolve any concern quickly. Fiverr's official resolution center also allows buyers to request an order cancellation within 14 days of completion if needed.
Q7: Q: Do you handle only basic replies, or full customer support tasks?
A7: I handle full customer support, inquiries, order/shipping status, refunds, returns, and complaint resolution via chat and email. If you need broader business support outside of customer support (like scheduling or content), feel free to message me to check if that's something I can help with.
