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English
$
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I will be your overnight trilingual english chinese malay customer service agent
Malaysia
I speak English, Chinese, Malay
Multimedia Specialist,Leveraging AI for Business Efficiency
AI Content & Sales Automation Specialist
I help businesses save time and generate more leads using AI-powered content creation and sales support systems.
My expertise includes:
• Social Media Conte...
About this Gig
⭐ Never miss a customer message again while you sleep ⭐
I cover your store's overnight hours (US nighttime) with real human customer support not a bot, not outsourced to a random call center.
Languages: English | Mandarin Chinese | Bahasa Malaysia
Coverage: 10PM - 6AM EST (adjustable to your timezone)
Channels: Live chat, email, DM (Shopify, Etsy, WhatsApp, Instagram, Facebook, X)
WHAT I HANDLE:
Order status & tracking questions
Product FAQs
Return/refund handling (per your policy)
Basic complaint de-escalation
Daily activity summary report
WHY WORK WITH ME:
I have hands-on customer-facing experience in a fast-paced sales environment, handling live inquiries across multiple channels daily. Being trilingual means I can also support your Chinese-speaking or Southeast Asian customers directly no translation delays.
BEFORE WE START, PLEASE SHARE:
- Your FAQ / policy document
- Tools you use (Zendesk, Gorgias, WhatsApp Business, etc.)
- Escalation contact for issues outside my scope
NDA available upon request for data privacy.
Service type:
Non-technical support
Language:
Chinese (simplified)
•
English
•
Malay
Timezone:
24/7
Support software:
Liveagent
Knowledge base software:
Document 360
FAQ
What hours exactly are you online?
My default coverage is 10PM–6AM EST, but I can adjust to match your peak customer inquiry hours — just let me know your timezone.
What if you can't answer a customer's question?
I'll flag it as pending in your daily report and follow your provided escalation process for urgent issues.
Do you use scripted responses?
I respond based on your FAQ/policy documents in your brand's tone — not generic copy-paste scripts.
Can you access our order management system?
Yes, with read-only access or your guidance on how to check order status (Shopify admin, Gorgias, etc.).
Do you work weekends?
Weekdays are included by default; weekend coverage is available as an add-on.
