I will create self service ai amazon connect

H
hbabajee17
H
hbabajee17
Hans B
create self service ai amazon connect
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create self service ai amazon connect

About this gig

I will design and deploy an intelligent AI self-service agent using Amazon Connect, helping your customers resolve issues faster while reducing call handling time and agent workload.

Whether you need a Voice IVR, chatbot, or a hybrid self-service solution, I can build a scalable and secure setup tailored to your business needs.



What I Offer


  • Amazon Connect Contact Flow Design
  • AI-powered self-service (Voice & Chat)
  • Amazon Lex chatbot integration
  • Lambda-based logic for dynamic decision making
  • Failover to live agents when needed
  • Testing, optimization & deployment


  • Model expertise

    • Generative AI

  • Industry

    • Other

  • Language

    • English
    • French

  • Technical expertise

    • Machine learning (Supervised, Unsupervised, Reinforcement)

Get to know Hans B

Hans B
4.9(3)
  • FromMauritius
  • Member sinceNov 2024
  • Avg. response time11 hours
  • Last delivery3 weeks

  • Languages

    English, French
With over 10 years of experience in delivering intelligent products and services for IT institutions and telecommunication providers, I bring a wealth of expertise to the table. My international exposure includes working extensively in France and across the globe, allowing me to understand diverse business environments and challenges. Core Skills and Expertise: ✅ Cisco Collaboration & UCCE: Troubleshooting, deployment, and support. ✅ Microsoft Teams Telephony: Setting up robust communication solutions for teams. ✅ AWS Connect: Deploying and maintaining cloud-based contact center solutions.

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