I will design, support contact center using AWS connect

Hans B

Mauritius

I speak English, French

5 orders completed

With over 10 years of experience in delivering intelligent products and services for IT institutions and telecommunication providers, I bring a wealth of expertise to the table. My international expo...
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About this Gig

Provide services for develop and setup cloud based Contact Center using Amazon Connect and other AWS services.


  • Create IVR flows for Voice and Chat channel
  • Create AWS Lambdas and integrate in IVR flow
  • Develop custom Agent Desktop/Workspace where Agent can communicate with Customers using React Typescript
  • Create features like Holiday Routing, Finding Queue position of the customer, Estimated wait time and etc
  • Integration with AWS Lex
  • Provide Support/Fix
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design, support contact center using AWS connect
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design, support contact center using AWS connect

Cloud provider:

Amazon Web Services

Expertise:

Installation

•

Configuration

•

Other

Cloud computing resource:

EC2

•

Lambda

•

Other

Other Cloud Computing Services I Offer

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