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Fiverr Pro
English
$
USD
I will provide ecommerce customer support and store management
Your go to Website design expert
Hello, welcome to my profile, I'm Heavenly, with 5+ years of experience and over 70 satisfied clients, I am your go-to expert for WordPress and Shopify Solutions! I specialize in creating high-convert...
About this Gig
Your e-commerce store should not lose customers because support is slow, inconsistent, or left unattended.
I provide reliable e-commerce customer support and store assistance that helps online business owners stay responsive while keeping routine customer and store tasks organized.
I support Shopify, Wix, Squarespace, and Etsy stores with:
CUSTOMER SUPPORT
- Email & live chat support
- Product & order inquiries
- Order-status assistance
- Returns, refunds & basic complaints
- Professional communication aligned with your brand voice
STORE SUPPORT
- Routine product & store updates
- Order-related assistance
- Customer information updates
- Basic store maintenance
WHAT YOU GET
- Consistent customer communication
- Organized handling of routine requests
- Defined support coverage and workload
- A dependable extra hand for your e-commerce operations
Whether you need help with daily customer inquiries or routine store tasks, I can work within your existing processes and brand guidelines.
Your customers get timely support. You get fewer support tasks on your plate.
Send me a message with your store and support needs, and I'll recommend the right package.
Social media platform:
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Service type:
Technical support
Language:
English
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French
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Spanish
Timezone:
24/7
Knowledge base software:
Confluence
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Freshservice
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Liveagent
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Zoho
FAQ
What platforms do you specialize in for customer support?
I specialize in Shopify, Wix, Squarespace, and Etsy. I’m highly familiar with the backend, customer communication tools, and common issues users experience on these platforms.
Will you provide daily support?
Yes! I offer flexible options from a few hours per day to full daily coverage depending on your needs. We’ll agree on response windows so your customers always hear back quickly
How do you ensure data privacy and professionalism?
I treat your customer information with the highest level of confidentiality. I follow strict privacy practices and respect all platform policies, ensuring your store’s reputation stays spotless.
Can you also help me set up autoresponders or FAQs?
Absolutely! As an add-on, I can help you create smart FAQ templates, canned responses, or auto-reply setups to make your future customer service more efficient.
What kind of support can you provide?
I can handle customer inquiries, order updates, refunds, returns, product questions, complaint resolutions, abandoned cart recoveries, and even basic technical assistance related to your store’s functionality.
