I will set up zendesk with maximum automation for games

Ukraine

I speak English, Ukrainian, Russian

Community Lead, Content Strategy, Player Support Lead, Gaming Industry

🎮 10+ years helping mobile game studios build & scale player communities and support systems. I turn scattered feedback into structured, automated workflows — so your team spends less time firefight...
About this Gig

Your players deserve fast, consistent support and your team deserves a Zendesk setup that actually works for gaming, not generic customer service. As a former community manager at Plarium, I've lived the pain points live support teams face daily, and I build Zendesk configurations designed specifically to solve them.


Zendesk has a huge range of features, but my setup focuses on the essential, "must-have" configurations every gaming support team actually needs SLA policies, ticket routing, automations, and multilingual support, built using Zendesk's Growth and Professional Suites. Bot/AI Agent settings aren't included in this service yet, but may be available as a future add-on.


This isn't a generic template rollout. Every project includes my original Macro Base, Knowledge Base, and Tags Base systems frameworks I personally designed from scratch to keep gaming support organized and easy for your team to maintain long after I'm gone.


Throughout the project, you'll track progress on a live Notion checklist, so you always know exactly where things stand no guesswork, no surprises.

Support software:

Zendesk

Knowledge base software:

Other

My Portfolio