I will set up zendesk with maximum automation for games
Community Lead, Content Strategy, Player Support Lead, Gaming Industry
About this Gig
Your players deserve fast, consistent support and your team deserves a Zendesk setup that actually works for gaming, not generic customer service. As a former community manager at Plarium, I've lived the pain points live support teams face daily, and I build Zendesk configurations designed specifically to solve them.
Zendesk has a huge range of features, but my setup focuses on the essential, "must-have" configurations every gaming support team actually needs SLA policies, ticket routing, automations, and multilingual support, built using Zendesk's Growth and Professional Suites. Bot/AI Agent settings aren't included in this service yet, but may be available as a future add-on.
This isn't a generic template rollout. Every project includes my original Macro Base, Knowledge Base, and Tags Base systems frameworks I personally designed from scratch to keep gaming support organized and easy for your team to maintain long after I'm gone.
Throughout the project, you'll track progress on a live Notion checklist, so you always know exactly where things stand no guesswork, no surprises.
Support software:
Zendesk
Knowledge base software:
Other

