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Fiverr Pro
English
$
USD
I will write engaging game knowledge base articles and player frequently asked question
Community Lead, Player Support Lead, Gaming Industry
I am a Player Support & Community Management Expert with 10 years in mobile gaming. I specialize in building loyal audiences, scaling teams, and streamlining workflows using AI and automation. I bridg...
About this Gig
Farm sims, match-3, idle clickers, puzzle games casual players don't read manuals, they message support instead. "Why didn't my energy refill?" "Where's my daily reward?" I build KB articles that answer these questions before they turn into tickets or a 1-star review.
As a former community manager for mobile games, I know how casual players search for help, what confuses them about energy, boosters, events, and IAPs, and what tone calms a frustrated player down. I combine that experience with SEO know-how and AI-assisted writing to produce clear, well-organized KB articles fast formatted with headers, emojis, and real gameplay screenshots from your build, ready to publish with minimal editing.
Note: English isn't my first language, and I don't offer native-level proofreading I use AI to keep quality high and turnaround fast. Every article is delivered in a clean Google Sheet so you can review, tweak, and match your brand voice. Still saves you the hours it takes to build a help center from scratch.
You'll get a ready-to-upload KB built around how casual players actually play and get stuck not a generic support template. Primarily mobile titles, but PC builds welcome too.
Language:
English
Industry:
Gaming
Tone:
Informative
•
Educational
Delivery style preference
Please inform the freelancer of any preferences or concerns regarding the use of AI tools in the completion and/or delivery of your order.
My Portfolio
Gig workflow
These are the steps we’ll follow to complete your project.
- Basic Package.
- Requirements
We'll make sure I have everything needed to complete your project.
- Research
I’ll do research based on your needs.
- First draft
I'll prepare a first draft of the delivery.
- Writing
I'll write the content as agreed upon.
- Delivery
I'll send you the final delivery for review and feedback.
These are the steps we’ll follow to complete your project.
FAQ
Do you provide professional proofreading for the English text?
No native proofreading. I use AI to draft texts. Functional for support, but needs your editing for flawless style.
What do I need to provide before you start working?
GDD, game build (APK/PC), target audience, brand tone, keywords, and format rules. Timer starts after assets arrive.
How do you handle screenshots and visual assets in the articles?
I capture gameplay screenshots directly from your build, add text formatting, structure paragraphs, and insert emojis.
Can I order more articles or localized versions?
Yes. Add extra KB articles, or choose add-ons to translate your content into up to 5 or 5+ languages with screenshots.
What format will I receive the final deliverables in?
A structured Google Sheets hub with finalized drafts and formatted text, ready to copy and paste to your platform.
