I will be your professional customer support agent and virtual receptionist

Kenya

I speak English

Piter W

Hello, welcome to my profile. My official name is hemstone Otieno. a Lawyer by profession but my hobby lies in writing. Over the years, I've considered focusing in numerous sectors of writing and h...
About this Gig

Stop losing business to missed calls and slow email replies.

Your customers expect speed, but they also demand professionalism. If you are busy growing your business, you cannot afford to be tied to the phone all day, but you also cannot afford to sound "cheap" or "unprofessional" when someone answers.

Why hire me? Unlike standard support agents, I am a qualified Lawyer by profession. I bring the same level of discipline, confidentiality, and articulate communication to your customer support as I do to legal matters. I understand that every interaction reflects your brand's reputation.

What I offer:

  • Virtual Receptionist: Answering inbound calls with a warm, professional tone.
  • Email & Chat Support: Writing clear, grammatically perfect responses (no bots).
  • Appointment Setting: Managing your calendar and booking meetings.
  • CRM Management: Updating Salesforce, HubSpot, or Zendesk accurately.
  • Lead Qualification: Screening callers so you only talk to serious clients.

My Setup:

  • Noise-canceling headset (Professional Audio).
  • High-speed Fiber Internet (Reliable Connection).
  • Neutral, clear English accent.

Don't leave your customer service to chance. Please message me before placing an order

Social media platform:

Facebook

Twitter

Instagram

LinkedIn

Service type:

Non-technical support

Language:

English

Swahili

Timezone:

24/7

Support software:

Freshdesk

Zendesk

Intercom

Knowledge base software:

Document 360

Freshdesk

Zoho