I will be your professional customer support agent and virtual receptionist
About this Gig
Stop losing business to missed calls and slow email replies.
Your customers expect speed, but they also demand professionalism. If you are busy growing your business, you cannot afford to be tied to the phone all day, but you also cannot afford to sound "cheap" or "unprofessional" when someone answers.
Why hire me? Unlike standard support agents, I am a qualified Lawyer by profession. I bring the same level of discipline, confidentiality, and articulate communication to your customer support as I do to legal matters. I understand that every interaction reflects your brand's reputation.
What I offer:
- Virtual Receptionist: Answering inbound calls with a warm, professional tone.
- Email & Chat Support: Writing clear, grammatically perfect responses (no bots).
- Appointment Setting: Managing your calendar and booking meetings.
- CRM Management: Updating Salesforce, HubSpot, or Zendesk accurately.
- Lead Qualification: Screening callers so you only talk to serious clients.
My Setup:
- Noise-canceling headset (Professional Audio).
- High-speed Fiber Internet (Reliable Connection).
- Neutral, clear English accent.
Don't leave your customer service to chance. Please message me before placing an order
Social media platform:
•
•
•
Service type:
Non-technical support
Language:
English
•
Swahili
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
•
Intercom
Knowledge base software:
Document 360
•
Freshdesk
•
Zoho
FAQ
Do you have a specific accent?
I speak with a neutral, professional English accent. Being from Kenya, my English is the official language of instruction and business. My tone is clear, articulate, and easy for US/UK/Australian clients to understand.
What are your working hours?
I am flexible. While I am based in EAT (GMT+3), I commonly work shifts aligned with EST (New York) or GMT (London) business hours. Please message me to confirm availability for your specific timezone.
Can you help me write a call script?
Absolutely. With my background in writing and law, I can draft a professional, persuasive script for inbound or outbound calls that aligns with your brand voice.
Is my data safe with you?
Yes. As a legal professional, I understand the critical importance of client confidentiality and data privacy. I am happy to sign an NDA (Non-Disclosure Agreement) if required.
What happens if I have a high volume of calls?
I can handle high volume personally, and for larger projects, I have a team of trained associates I can manage to ensure 100% coverage of your lines.

