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Fiverr Pro
English
$
USD
I will be your dedicated ecommerce customer support agent
Customer Support Specialist, Data Annotation Expert, Sales Professional
Your customers deserve fast, professional support — and that is what I deliver.
I am Hilda, a Customer Support Specialist with 4+ years handling inquiries via email, chat, and phone. I have worked wi...
About this Gig
Is your ecommerce store losing customers because support is too slow or inconsistent? That ends here.
I provide dedicated, professional customer support for ecommerce businesses that need reliable, responsive service their customers can count on every day.
What your customers will receive from me on your behalf:
Fast email responses handled within your agreed response time Live chat support that resolves issues on the first contact Social media replies that protect your brand reputation CRM updates and customer follow-ups so nothing falls through the cracks Summary reports so you always know how your support is performing
Why store owners choose me:
5 plus years of customer service experience across telecoms, travel and sales Managed 50 plus weekly client interactions in a fully remote environment Experienced with multi-channel support including email, chat and phone 100 percent remote ready with flexible availability across time zones
Message me before ordering so we can discuss your store needs and find the right package for you.
Social media platform:
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Telegram
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Other
Service type:
Non-technical support
Language:
English
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Swahili
Timezone:
24/7
Support software:
Zoho Desk
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Freshdesk
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Other
Knowledge base software:
Freshdesk
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Zoho
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Other
FAQ
Do I need to give you access to my accounts?
Yes, I will need read and reply access to your email, chat or social media accounts depending on your package. All login details are kept strictly confidential and I recommend using a secondary password or granting limited access where possible
What hours are you available?
I am flexible across time zones and will agree on your preferred support hours before the order starts. Basic covers 2 hours per day, Standard 4 hours and Premium 8 hours per day.
What if my customers contact me outside your agreed hours?
I will respond to all messages received outside agreed hours at the start of the next session. For round the clock coverage please message me for a custom offer.
Can I upgrade my package mid order?
Absolutely. If your support volume increases or you need additional hours or channels during the order simply message me and I will send you a custom upgrade offer
