I will call your business as a mystery customer

What actually happens when a stranger calls your business?

You probably think you know. But do you?

I'll call your business pretending to be a genuine potential customer and report back on what the experience was actually like.

I'll look at things like:

• How quickly the call is answered
• How I'm greeted
• How helpful and professional the person is
• Whether they understand what I'm asking for
• Whether I feel like a valued customer
• Whether I'd actually buy, book or make an enquiry

You get an honest report from someone who has no connection to your business and no reason to sugar-coat it.

Sometimes the little things make the biggest difference.

I'll be your mystery customer. You find out what your customers actually experience.