Browse categories
Explore
Fiverr Pro
English
$
USD
I will setup multichannel enterprise contact center solution
Web application, AWS developer and security tester
Hi,
I am a web application, AWS Developer/security tester, tutor and a freelancer with 5 years of experience. I provide services related to web application development, highly customizable Contact cen...
About this Gig
highly customizable dual channel(chat/voice) contact center with AI, integrated CRM and automated reporting to mailbox/ SFTP.
- we can also enable automated and customized outbound campaigns via mail/automated voice calls/manual voice calls/SMS channels as per needs.
- Remote working can also be enabled for agents, supervisor or as needed.
- Custom UI can be developed for users for better experience if needed that can also support around 500 users without throttling.
- SSO can also be integrated.
- Multilingual feature as per requirement.
- Ticketing system integration.
- Auto callback / scheduled callback integration as per requirement.
- Better customer interaction, analytics, suggestions using AI.
- Solution will be delivered after rigorous QA and security testing.
- Proper access controls will be deployed.
- VAPT and DAST reports can also be generated if needed.
Cloud provider:
Amazon Web Services
FAQ
can we add multi language feature in the contact center
Yes, multilingual feature can be customized if needed
how outbound campaigns take place
users/stakeholders will get option to upload files in the UI for campaigns or if they don't want much hassle a SFTP can be setup and files will be picked up from there as we said, highly customizable!
