I will be your customer support and helpdesk specialist

Most "customer support" gigs promise fast, friendly service. I can actually back that up.

I spent 1.5+ years running support operations at Cybercare, leading a team of 20+ agents across Lithuania and the Philippines supporting real, high-volume products like NordVPN, NordVPN B2B, and Saily. I was fast-tracked from Customer Success Manager to Shift Manager because I could handle the moments that actually break a support operation: escalations, incidents, and the real-time calls about who needs to jump in when something goes wrong.

That's the experience I bring to your inbox.

I work hands-on in Zendesk and know the difference between a queue that just clears tickets and one that protects your SLA and CSAT numbers. I follow your SOPs, learn your product, and keep every reply consistent and on-brand whether it's a simple question or a customer three messages deep into frustration.

If you're a small business or startup that needs someone who treats your customers like they matter, let's talk. I'll start small if you want to test the fit first no pressure, just reliable work.