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Fiverr Pro
English
$
USD
I will be your customer support and ecommerce virtual assistant
Nothing is impossible
I am an E-Commerce Support Specialist & Operations Coordinator passionate about helping brands scale. I bridge the gap between front-facing customer care and backend logistics to maximize efficiency a...
About this Gig
Are you an e-commerce brand struggling to keep up with daily customer inquiries and store operations? Let me handle the operational weight so you can focus on scaling!
I am Hamza Tariq, a Customer Support Specialist and E-Commerce Operations expert with hands-on experience managing global store workflows. I bridge the gap between customer care and backend logistics.
What I Can Do For You:
- Customer Support: Empathetic, fast responses via live chat, email, and ticketing systems.
- Order & Returns: Managing the order lifecycle, auditing data, and processing returns smoothly.
- Inventory & Store Management: Monitoring stock levels on Shopify, updating product listings, and accurate data entry.
- Escalation Handling: De-escalating complex issues to maintain exceptional CSAT ratings.
Supported Tech Stack & Tools:
- CRM & Helpdesk: Gorgias, Zendesk, HubSpot, Freshdesk
- E-Commerce: Shopify
- Admin: Slack, Google Voice, Google Workspace, MS Excel
I am completely flexible to work according to your specific business hours or timezone. Drop me a message before placing an order to discuss your project needs!
Social media platform:
•
•
Service type:
Non-technical support
Language:
English
•
Urdu
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Salesforce
•
Intercom
Knowledge base software:
Freshdesk
•
Freshservice
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Liveagent
•
Zoho
FAQ
What time zones are you available to work?
I am exceptionally flexible with my schedule and can completely align my working hours with your standard business timezone (US, Canada, UK, or European hours) to support your operations seamlessly.
Can you handle live chat support?
Yes! I have extensive experience managing fast-paced, high-volume live chat and email queues using helpdesk tools like Gorgias and Zendesk to keep customer satisfaction high.
Do you have experience with Shopify?
Absolutely. I am highly comfortable with Shopify's backend interface, including managing product listings, updating inventory levels, tracking order fulfillment, and processing returns.
Can we set up a long-term monthly contract?
Yes, I am looking for long-term opportunities. If your project requires ongoing monthly support, message me directly and I can create a custom monthly offer tailored to your exact requirements.
