I will review call center recordings and provide agent QA reports

Want to understand why your agents are losing leads or missing sales opportunities?

I will review your sales or customer support call recordings and provide clear quality assessments with practical feedback.

My experience includes managing and training a call-center team of 45+ agents, monitoring campaign performance and preparing operational reports.

Depending on your package, you will receive:

Individual call scorecards

Communication and listening assessments

Script adherence and lead qualification checks

Objection-handling and closing feedback

Agent performance comparisons

A written coaching action plan

Basic: Review up to 5 calls, maximum 30 minutes of audio.

Standard: Review up to 15 calls, maximum 90 minutes of audio.

Premium: Review up to 30 calls, maximum 180 minutes of audio.

All packages include an Excel scorecard and PDF summary. Both call-count and audio-duration limits apply.

I review calls in English, Urdu and Punjabi. Share your script and scoring criteria, or I can prepare a basic scorecard for your approval.

Message me before ordering to confirm your requirements.