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I will build agentic ai chatbot and ai agent for customer service virtual assistant
Ibrahim Khalil
About this gig
Put your business on autopilot.
I build Agentic AI systems that act like your smartest employee. Instead of just "chatting," this AI Agent actually handles the workfrom answering menu questions to processing a refund. By using Agentic AI, your system moves beyond basic replies to solve real problems.
How it works:
- Provide your files: Send your PDFs, manuals, or menus.
- I build the brain: Ill create an AI Chatbot that knows your business inside and out.
- I give it "Hands": I develop tools so your AI Agent can update orders or handle refunds. This is a modern AI Chatbot built for action.
What you get:
- A 24/7 Virtual Assistant: It never sleeps and stays professional.
- Customer Service Automation: My goal is to make your Customer Service entirely hands-off.
- Real Results: This is Agentic AI designed to take action. It provides world-class Customer Service that stays on-brand.
Whether you need a digital Virtual Assistant or an automated AI Chatbot for your Customer Service team, Im here to build it. Think of it as a Virtual Assistant that truly understands your data.
Ready to automate with a custom AI Agent? Lets talk.
Get to know Ibrahim Khalil
Ibrahim Khalil
Experienced Software Engineer Backend Cloud and Blockchain Specialist!
- FromBangladesh
- Member sinceFeb 2018
- Avg. response time2 hours
- Last delivery2 years
Languages
English, Spanish, Italian, German, Hindi
Hi, I’m Ibrahim, a Software Engineer with 8+ years of experience building scalable backend systems and mobile apps. I specialize in Java, Spring Boot, and microservices, with strong experience in AWS (serverless and server-based infrastructure). I also work with blockchain technologies like EVM-based networks and Hyperledger Fabric, building crypto wallets and secure platforms. Earlier in my career I developed Android apps, which helps me understand products end-to-end. I focus on clean architecture, secure systems, and reliable delivery with clear communication.
FAQ
How does the AI know my specific business policies or menu?
The AI Chatbot uses RAG (Retrieval-Augmented Generation) to read the PDFs and documents you provide. This ensures the AI Agent only gives answers based on your actual data, acting as a highly accurate Virtual Assistant for your customers.
Can it handle complex questions that aren't a direct match in the PDF?
Yes. Because I use Agentic AI, the system doesn't just look for keywords. It understands the context of the user's question and reasons through your documents to provide a helpful, human-like response.
Can the bot actually cancel an order or issue a refund?
Absolutely. Unlike a basic bot, this AI Agent is equipped with custom tools. If a user asks for a refund, the Agentic AI can check your database, verify the order status, and trigger the refund process automatically.
What happens if a customer asks for something the bot isn't allowed to do?
I build the AI Chatbot with strict guardrails. As your Virtual Assistant, it knows exactly which actions it can take (like updating an order) and which ones require a human, ensuring your Customer Service remains secure and controlled.
Is my company data and PDF content safe?
Yes. Since I develop using Spring AI and Ollama, the model can run locally or on your private cloud. This means your sensitive Customer Service data stays within your infrastructure and isn't used to train public models.
