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Fiverr Pro
English
$
USD
I will build an ai customer support agent with human handoff
Sergei G.
About this gig
Your support team answers the same questions every day, while customers wait for answers already in your help center.
What you get:
- A support agent for website chat, Telegram or email
- Answers from your knowledge base, with the source attached
- Handoff to a person when the agent is unsure, with the full chat
- Tickets created and updated in your helpdesk or CRM
- A weekly list of unanswered questions, so the base grows
The agent answers; your team handles anything it is unsure about. That line is deliberate.
Proof: the answering core is my RAG assistant (see my portfolio): on a 40-question eval, 25 of 26 answerable questions correct with the page cited and 0 invented answers. Your agent gets the same check on your real tickets first.
Good fit for: online stores, SaaS, clinics, service businesses.
How we work: in writing, no calls. Stage 1 is a paid prototype on your FAQ with a quality report. Model of your choice: Claude, ChatGPT, Gemini or your own; a cloud model receives only the relevant passages.
Message me before ordering with a few typical tickets.
Get to know Sergei G.
Sergei G.
Full Stack Developer
- FromRussia
- Member sinceJun 2024
- Avg. response time1 hour
Languages
English
I help businesses turn manual processes into working AI solutions. I'm a full stack developer with 7+ years of experience. I build AI agents, RAG assistants that cite their sources, document intake from emails and scans into your CRM, AI customer support with human handoff, Telegram and MAX bots, and custom web apps. I handle the full cycle: architecture, development, integrations, deployment and support. Stack: Python, FastAPI, LangGraph, Next.js, PostgreSQL, Docker; Claude, ChatGPT or a local model, your choice. Every stage ends with a working demo and tests. Written communication.
My Portfolio
FAQ
Will the agent make up answers?
It answers only from your knowledge base and attaches the source. When the answer is not there, it hands the conversation to a person instead of guessing.
Can it work with our helpdesk or CRM?
Yes, through its API: the agent creates and updates tickets and reads order status. Tell me which system you use in the requirements.
Which AI models do you support?
Claude, ChatGPT, Gemini, Kimi or an open model you run yourself. You choose. With a cloud model, relevant passages go to its provider; with your own model they stay on your servers.
Do we need calls?
No. We work in writing: requirements, stage reports and questions go through Fiverr messages. Every stage ends with something you can test.
