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I will provide expert IT infrastructure, and helpdesk support
Experienced System Support Specialist IT Operations Leader Innovator
Experienced System Support Specialist | IT Operations Leader | Innovator
Dedicated and highly experienced System Support Specialist with over 17 years of proven expertise in computer science. I spe...
About this Gig
️ Expert IT Infrastructure & Helpdesk Support 19+ Years of Enterprise Experience
Are you facing server issues, Active Directory problems, virtualization challenges, or need a reliable IT consultant? You've found the right expert.
I'm Imran, an IT Infrastructure Manager and Consultant with 19+ years of hands-on enterprise IT experience having supported organizations of 10,000+ users, managed complex server environments, and led IT operations across Pakistan and Fiji.
WHAT I CAN DO FOR YOU
Windows Server Administration
Active Directory, Group Policy
ManageEngine Endpoint Central
IT Helpdesk & Technical Support
SLA coordination and vendor management consulting
SOP/documentation writing aligned with ITIL best practices
IT Asset Management (ITAM) and license compliance audits
SAP server, MDaemon Email Server, and File Server administration
WHY CHOOSE ME?
19+ years of real-world enterprise IT experience
Worked with 10,000+ user environments nothing is too complex
Fast turnaround with clear, professional communication
Confidentiality and data security guaranteed
Available for ongoing retainer engagements
Drop me a message before ordering I respond quickly and am happy to discuss.
Device:
Desktop
•
Laptop
•
Server
Operating system:
Windows
FAQ
What types of IT issues can you help with?
I handle everything from Windows Server and Active Directory issues to VMware/Hyper-V virtualization, Veeam backup configurations, endpoint management via ManageEngine, helpdesk operations, and network troubleshooting — at Level 1 through Level 3 complexity.
Do you work with small businesses or only enterprise clients?
Both. My background includes enterprise environments with 10,000+ users, but I regularly assist SMBs, startups, and solo business owners who need professional IT guidance without hiring a full-time team.
How do remote sessions work?
We connect via AnyDesk, TeamViewer, or your preferred remote tool. I walk you through every step in real time, and provide a written summary of actions taken after the session.
Will my data remain confidential?
Absolutely. I treat client environments with full confidentiality. I do not retain access credentials after a project is complete, and I am happy to sign an NDA if required.
