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Fiverr Pro
English
$
USD
I will be your 24 7 virtual assistant for customer support and order processing
I will provide expert zendesk, customer support, Live Chat Sup and email support
I help businesses keep customers happy through expert Zendesk, email, and live chat support.
With experience supporting fleet operations and drivers at HBM Nigeria, I’m skilled at handling complaints...
About this Gig
Losing sales because customers wait hours for replies?
I will handle your Facebook, Instagram, WhatsApp and Website Live Chat in under 2 minutes.
Available 24/7 including weekends and holidays.
Hi, Im Gbolade.
Customer Support Specialist with 3+ years at HBM Nigeria managing chats, emails and Zendesk.
Ill be your 24/7 support team so you never miss a sale.
**WHAT I DO:**
Live Chat: Facebook, Instagram, WhatsApp, Tawk.to, Intercom
Email Support: Gmail, Zendesk, Helpdesk. Reply <1 hour
Customer Service: FAQs, complaints, order processing
Lead Response: Fast replies to increase conversions
Daily Report of chats and feedback
**WHY ME:**
1. Fast: Avg reply time under 2 minutes
2. Pro: Friendly, patient, solution-focused
3. Tools: Zendesk, Tawk.to, Intercom, Gorgias, Shopify
4. 24/7: Weekends + holidays included
5. Timezones: Nigeria + US coverage
**PACKAGES:**
Basic $10: 4hrs Chat/day, 50 emails/week
Standard $25: 8hrs Chat/day, 100 emails/week
Premium $50: 24/7 Chat + Email Management
**NOTE:** Message me before ordering. I take 3 clients max for 100% attention.
Lets turn slow replies into 5-star reviews. Contact me now
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Social media platform:
•
•
Service type:
Other
Language:
English
Timezone:
24/7
Support software:
Freshdesk
•
Zendesk
Knowledge base software:
Freshdesk
•
Other
My Portfolio
FAQ
Which tools do you use?
I am experienced with Zendesk, Freshdesk, Gmail, Gorgias, and Live Chat tools like Tidio and Crisp.
What are your working hours and timezone?
I work in GMT+1 Lagos timezone. Standard delivery is within 24 hours. Message me for urgent/overnight support.
Do you reply to social media DMs?
Yes! Standard and Premium packages include Facebook, Instagram, and TikTok DM replies. Basic is Email + Live Chat only.`
Do you provide a summary report?
Yes. Standard includes 1 summary report. Premium includes daily summary reports of all tickets handled.
Can you handle logistics and shipping customer support?
Yes! I have direct experience supporting fleet drivers and customers at HBM Nigeria. I understand order delays, tracking, and refunds.
Do you work weekends?
Yes 24/7 including holidays.
