I will provide outstanding customer service and keep customers loyal

Nsubuga I

Uganda

I speak English, French, Dutch

Head of Customer Support

I am a versatile and results-driven professional with 8+ years of experience in general management, customer support leadership, operations, financial oversight, and digital marketing. I have a proven...
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About this Gig

I will provide professional, reliable, and friendly Customer Support for your business.

As an experienced Customer Support Specialist, I help businesses deliver exceptional service, resolve customer issues quickly, and boost customer satisfaction and retention.


What I Offer:

  • Email Support Professional email handling, inquiries, complaints, refunds, and follow-ups
  • Live Chat Support Real-time chat assistance (Intercom, Zendesk Chat, Tidio, WhatsApp, etc.)
  • Ticket Management Full helpdesk support using Zendesk, Freshdesk, Gorgias, or any CRM
  • Order & Shipping Support Tracking, returns, exchanges, and post-purchase care
  • Technical Support Basic troubleshooting and product-related queries
  • Proactive Customer Care Upselling, feedback collection, and customer retention

Why Choose Me?

  • Fast response time (usually within minutes)
  • Clear, polite, and professional communication
  • 100% English fluency (native-level)
  • Experience with eCommerce, Shopify, Amazon, and digital products
  • Proficient in Zendesk, zammad, Freshdesk, HubSpot, Intercom, chatwoot,crisp and more
  • Available for full-time or part-time support (flexible hours)

I treat your customers like my own with patience, empathy, and efficiency.

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provide outstanding customer service and keep customers loyal
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provide outstanding customer service and keep customers loyal

Industry:

Business

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Media & entertainment

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Music

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Nonprofit

+3 more

Platform:

Shopify

Language:

English

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