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Fiverr Pro
English
$
USD
I will provide customer service support and virtual assistant for your store
Building Brands Through Reliable Customer Support
Clients always come first. With 7+ years of experience in customer service, cold calling, and virtual assistance, I’ve helped international businesses streamline communication, improve customer satisf...
Level 1
Has met certain performance criteria and shows strong potential in the marketplace.
What people loved about this freelancer
robinfritzson
Sweden
Excellent customer support provided. He has worked fluently in both Shopify, Zendesk and our 3PL solution while effectively offering customer support in multiple languages. He has my highest reccomendation.
davidjoe589
United Kingdom
I have worked with Waleed for the second time now, and it’s been a genuinely great experience. He’s incredibly reliable, communicates clearly, and brings a...
maeva_totem
France
Waleed is amazing! He has helped us a lot internally, is very polite, works with a high level of professionalism, and has really helped us out thanks to his...
reviveclick
United Kingdom
Waleed is a great guy to work with, He made everything smooth and easy. Higly recommend his customer service. His replies were very good,fast, and professional...
ellensoria
United States
I highly recommend working with Waleed. As the client, we started a project probably a little too early in the sequence and Waleed was so incredibly helpful...
About this Gig
Need someone who can represent your brand with professionalism and care?
I offer 24/7 customer service and support via email, chat, and social media to help your business grow and your customers stay happy.
What I can do for you:
- Manage customer inquiries via email, chat, or social platforms
- Handle refunds, replacements, and order issues with empathy
- Maintain accurate records and escalate issues when needed
- Provide detailed daily or weekly reports
Why choose me:
7+ years of customer service experience
Friendly, fast, and reliable communication
Knowledge of Shopify, Zendesk, Gmail, Meta Business, etc.
Fluent English and professional tone in every message
Lets deliver 5-star support to your customers and boost your brand reputation.
Message me today and Ill set up a plan that fits your needs perfectly!
My Portfolio
FAQ
What experience do you have in customer service and support?
I have 7+ years of experience in customer service across email, live chat, phone, and social media. I’ve supported e-commerce, SaaS, and service companies, improving response times, boosting customer satisfaction, and building lasting client relationships.
Can I hire you for long-term or ongoing projects?
Yes! Many of my clients work with me on long-term customer service projects. I offer flexible packages for ongoing daily or weekly support, and I can adjust my availability based on your business needs.
Can we negotiate the hourly rate for bulk or long-term work?
Absolutely. For long-term partnerships, I am open to discounted hourly or monthly rates depending on the workload and scope. Please contact me so we can discuss a custom offer that fits your budget.
What communication tools do you use?
I can work with your preferred platforms including Zendesk, Freshdesk, Gorgias, Shopify Inbox, Intercom, Slack, Skype, WhatsApp, or email. I’m flexible and quick to learn new systems if required.
Do you provide 24/7 customer support coverage?
Yes, I can provide 24/7 coverage either by managing different shifts myself or by helping you set up a support workflow with my team. Please message me before placing an order so we can discuss the best arrangement.
Can you handle e-commerce order-related queries?
Yes. I have experience managing Shopify, WooCommerce, and Amazon order inquiries, including tracking, returns, refunds, and product-related questions.
Reviews
34 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
F flowsocial_
Australia
Such a great experience working together. Communication was super quick and clear, and he always made sure he understood exactly what I needed before starting, which I really valued. Everything was done properly and exactly as asked. This was just a trial, but I’ll definitely be working with him again...
Up to $50
Price
6 days
Duration
I 
Seller's Response
Helpful?K kefalosgroup
Greece
Working with Waleed has been an absolute game-changer for our organization. As the CEO of an international educational institution, I needed someone reliable, highly organized, and proactive to manage our daily operations and coordinate a global contest. Waleed exceeded all expectations. He is incredibly...
$50-$100
Price
13 days
Duration
I Seller's Response
Helpful?M 
mattvaclaims
United States
Excellent work completed by M. Waleed! Will definitely be a returning customer, he is very dependable and understanding, and worked out great! I highly recommend his work to anyone who needs an effective communicator who can solve complex problems quickly and effectively.
Up to $50
Price
7 days
Duration
I Seller's Response
Helpful?J jewishweekly
Israel
A pleasure to work with!
$50-$100
Price
5 days
Duration
I Seller's Response
Helpful?E esmeewess
Netherlands
Quick responder.
Up to $50
Price
9 days
Duration
I Seller's Response
Helpful?
Reviews
34 reviews for this Gig
| (33) | ||
| (1) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
F flowsocial_
Australia
Such a great experience working together. Communication was super quick and clear, and he always made sure he understood exactly what I needed before starting, which I really valued. Everything was done properly and exactly as asked. This was just a trial, but I’ll definitely be working with him again...
Up to $50
Price
6 days
Duration
I Seller's Response
Helpful?K kefalosgroup
Greece
Working with Waleed has been an absolute game-changer for our organization. As the CEO of an international educational institution, I needed someone reliable, highly organized, and proactive to manage our daily operations and coordinate a global contest. Waleed exceeded all expectations. He is incredibly...
$50-$100
Price
13 days
Duration
I Seller's Response
Helpful?M mattvaclaims
United States
Excellent work completed by M. Waleed! Will definitely be a returning customer, he is very dependable and understanding, and worked out great! I highly recommend his work to anyone who needs an effective communicator who can solve complex problems quickly and effectively.
Up to $50
Price
7 days
Duration
I Seller's Response
Helpful?J jewishweekly
Israel
A pleasure to work with!
$50-$100
Price
5 days
Duration
I Seller's Response
Helpful?E esmeewess
Netherlands
Quick responder.
Up to $50
Price
9 days
Duration
I Seller's Response
Helpful?
