I will be salesforce and telephony integration specialist, twilio, ringcentral, etc

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Ishu B.

About this gig

I'm Ishu, a certified Salesforce Integration Expert with over 8 years of experience building secure, scalable CTI (Computer Telephony Integration) solutions that align perfectly your business needs.

Whether it's click-to-dial, screen pop, or automated call tasks, I can help you set up seamless integrations between Salesforce and the following tools:

Supported CTI Platforms:

  • Twilio (Flex / Studio)
  • RingCentral
  • Aircall
  • Five9
  • Amazon Connect
  • Avaya / Cisco integrations via Open CTI


What I offer:

  • CTI integration with Salesforce Classic or Lightning
  • Click-to-dial, call logging, voicemail capture
  • Softphone integration using Salesforce Open CTI or managed packages
  • Custom call workflows & triggers (using Apex & Flows)
  • Task and Activity automation post-call
  • Real-time call metrics dashboard
  • Error handling and fallback logic


Whether you're a start-up or an enterprise, I can build a solution that works inside your Salesforce org and enhances your contact center operations.

Let's connect and explore the best setup for your team.


Note: Please message us if you have any specific requirements or questions, and make sure the scope of work is finalized before placing an order.

Get to know Ishu B.

Ishu B.

From Clicks to Code, I Make Salesforce Work for You

5.0(6)
  • FromIndia
  • Member sinceNov 2024
  • Avg. response time1 hour
  • Last delivery1 week
  • Languages

    English
I'm a 17x certified Salesforce specialist with 8+ years of experience, worked on 50+ projects based on Real Estate, Sales, Service, Financial Services, B2B Commerce, Marketing, etc.

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