I will be salesforce and telephony integration specialist, twilio, ringcentral, etc


About this gig
I'm Ishu, a certified Salesforce Integration Expert with over 8 years of experience building secure, scalable CTI (Computer Telephony Integration) solutions that align perfectly your business needs.
Whether it's click-to-dial, screen pop, or automated call tasks, I can help you set up seamless integrations between Salesforce and the following tools:
Supported CTI Platforms:
- Twilio (Flex / Studio)
- RingCentral
- Aircall
- Five9
- Amazon Connect
- Avaya / Cisco integrations via Open CTI
What I offer:
- CTI integration with Salesforce Classic or Lightning
- Click-to-dial, call logging, voicemail capture
- Softphone integration using Salesforce Open CTI or managed packages
- Custom call workflows & triggers (using Apex & Flows)
- Task and Activity automation post-call
- Real-time call metrics dashboard
- Error handling and fallback logic
Whether you're a start-up or an enterprise, I can build a solution that works inside your Salesforce org and enhances your contact center operations.
Let's connect and explore the best setup for your team.
Note: Please message us if you have any specific requirements or questions, and make sure the scope of work is finalized before placing an order.
Get to know Ishu B.
From Clicks to Code, I Make Salesforce Work for You
- FromIndia
- Member sinceNov 2024
- Avg. response time1 hour
- Last delivery1 week
Languages
English
My Portfolio
Other Software Development Services I Offer
FAQ
Do you support both Salesforce Classic and Lightning?
Yes, I can implement CTI integrations for both Salesforce Classic and Salesforce Lightning Experience environments.
What CTI features can you implement in Salesforce?
I can implement features like click-to-dial, screen pop-ups, automatic call logging, voicemail capture, softphone integration, and post-call task automation directly inside Salesforce.
