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I will be salesforce and telephony integration specialist, twilio, ringcentral, etc
Ishu B.
About this gig
I'm Ishu, a certified Salesforce Integration Expert with over 8 years of experience building secure, scalable CTI (Computer Telephony Integration) solutions that align perfectly your business needs.
Whether it's click-to-dial, screen pop, or automated call tasks, I can help you set up seamless integrations between Salesforce and the following tools:
Supported CTI Platforms:
- Twilio (Flex / Studio)
- RingCentral
- Aircall
- Five9
- Amazon Connect
- Avaya / Cisco integrations via Open CTI
What I offer:
- CTI integration with Salesforce Classic or Lightning
- Click-to-dial, call logging, voicemail capture
- Softphone integration using Salesforce Open CTI or managed packages
- Custom call workflows & triggers (using Apex & Flows)
- Task and Activity automation post-call
- Real-time call metrics dashboard
- Error handling and fallback logic
Whether you're a start-up or an enterprise, I can build a solution that works inside your Salesforce org and enhances your contact center operations.
Let's connect and explore the best setup for your team.
Note: Please message us if you have any specific requirements or questions, and make sure the scope of work is finalized before placing an order.
Get to know Ishu B.
Ishu B.
From Clicks to Code, I Make Salesforce Work for You
- FromIndia
- Member sinceNov 2024
- Avg. response time1 hour
- Last delivery2 weeks
Languages
English
I'm a 17x Salesforce Certified Specialist with 8+ years of experience helping businesses get the most out of Salesforce.
I have successfully delivered 50+ projects across Real Estate, Finance, Sales, Customer Service, Marketing, and E-commerce industries. I can help with Salesforce setup, customization, automation, reports, dashboards, integrations, data migration, and ongoing support.
My focus is on creating practical solutions that improve productivity, streamline operations, and support business growth.
Let's build a Salesforce solution that works for your business.
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Other Software Development Services I Offer
FAQ
Do you support both Salesforce Classic and Lightning?
Yes, I can implement CTI integrations for both Salesforce Classic and Salesforce Lightning Experience environments.
What CTI features can you implement in Salesforce?
I can implement features like click-to-dial, screen pop-ups, automatic call logging, voicemail capture, softphone integration, and post-call task automation directly inside Salesforce.
