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English
$
USD
I will be your ecommerce shopify customer support specialist
Customer Support Specialist
I am a seasoned Customer Support Specialist and Virtual Assistant with over five years of experience in dynamic call center environments. I have successfully managed projects across e-commerce, dropsh...
About this Gig
I have 6+ years of experience in customer support and e-commerce store management. I've handled high-volume tickets for Shopify and e-commerce brands, managing nearly 3,000 hours of support work.
- Shopify customer support
- order fulfillment
- dispute management
- email/chat/phone support
- ecommerce store management
- social media support
- knowledge base maintenance.
Clients have described my work as fast, responsive, and reliable. Feel free to reach out, let's talk about what your store needs.
Social media platform:
•
•
TikTok
Service type:
Technical support
Language:
English
Timezone:
24/7
Support software:
Zoho Desk
•
Freshdesk
•
Zendesk
•
Intercom
Knowledge base software:
Freshdesk
•
Bitrix24
•
Zoho
FAQ
What's your experience with Shopify stores?
I've managed order processing, disputes, and day-to-day store operations for e-commerce clients over multiple long-term contracts
Which platforms are you familiar with?
Zendesk, Gorgias, Shopify, WooCommerce, Intercom, ShipStation, Freshdesk, Intercom, and more
What's your availability?
I offer flexible hours and can accommodate different time zones, let me know your preferred coverage hours and I'll work around them.
Do you require training before starting?
A quick onboarding call or documented process helps me get up to speed fast, but I'm also comfortable learning your systems directly through your existing knowledge base or tickets.
Can you handle refunds and disputes?
Yes, I have experience managing order disputes, refunds, and chargeback-related tickets for e-commerce stores.
Do you sign an NDA?
Yes, I'm happy to sign an NDA to protect your business and customer data.
